Supply Chain Digital Product Manager

Intuitive Surgical

  • Sunnyvale, CA
  • Permanent
  • Full-time
  • 9 days ago
Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.Job DescriptionOwn the platform that connects Intuitive to its suppliersIn 2024, approximately 2.68 million surgical procedures were performed with da Vinci systems. As demand grows, we're scaling how Intuitive and our suppliers work together so health care providers get what they need-when patients need it.We're hiring a Supply Chain Digital Product Manager to lead our new Supply Chain Collaboration Portal. You'll own the product vision and roadmap, map buyer/planner/supplier journeys, define adoption and experience metrics, and align IT, Source/SC operations, and vendor partners.Your mission: turn user pain points into simple, scalable UI improvements and champion onboarding and communications-so thousands of buyers, planners, and suppliers can work together seamlessly every day.If you love building enterprise products that people actually adopt, this is for you. You'll launch and run Intuitive's third-party collaboration platform-driving vision, KPIs, UX improvements, and cross-functional alignment. The outcome: smoother supplier connectivity and supply continuity that supports clinicians and patients worldwide.Essential Job Duties
  • Autonomously establish a product management framework, including product vision, roadmaps, success metrics, and user adoption strategies.
  • Drive the successful implementation and launch of our third-party supply chain collaboration portal, ensuring alignment with business priorities.
  • Create and maintain customer journey maps to clearly identify user pain points and prioritize product improvements.
  • Collaborate cross-functionally (IT, Supply Chain Operations, suppliers) to understand requirements, communicate changes, and facilitate seamless adoption.
  • Define and measure key success metrics including user adoption, user satisfaction, operational efficiency, and overall business impact.
  • Provide clear guidance on UI improvements, ensuring tools are intuitive and practical, reducing barriers to user adoption.
  • Manage relationships with the third-party software vendor to ensure alignment with product strategy, timely delivery, and issue resolution.
  • Develop structured communication plans and training support to enhance user onboarding, engagement, and proficiency with the new digital solution
  • Lead and coach one Product Analyst (or similar) responsible for analytics, user research, and release coordination.
QualificationsRequired Skills and Experience
  • Minimum 5 years of experience in digital product management, specifically in launching, managing, or enhancing enterprise digital solutions or SaaS platforms.
  • Proven experience establishing and implementing new digital frameworks, processes, or methodologies from scratch.
  • Proven analytical capability, specifically related to mapping customer journeys, product performance metrics, and measuring success outcomes.
  • Excellent cross-functional communication and influencing skills, with demonstrated ability to manage change effectively.
  • Bachelor's degree or equivalent practical experience required, preferably in business, operations, supply chain, information systems, or related field.
  • People-leadership aptitude; prior mentoring or small-team management preferred.
Required Education and Training
  • Bachelor's Degree required (Business, Supply Chain, Information Systems, Engineering, or related discipline), or equivalent relevant work experience.
  • Formal training in Product Management fundamentals (e.g., Pragmatic Institute, General Assembly, or similar accredited programs), or equivalent demonstrated experience.
  • Training or direct experience with Enterprise Software Implementation methodologies or frameworks.
  • Familiarity with User Experience (UX) or Customer Journey Mapping principles.
Preferred Skills and Experience
  • Practical knowledge of supply chain software (such as E2Open, Blue Yonder, One Network, iValua, SAP Ariba, Coupa, etc.) or similar enterprise collaboration tools.
  • Certified Scrum Product Owner (CSPO)
  • Agile or Lean certification (PMI-ACP, SAFe, etc.)
  • APICS/ASCM certification or related Supply Chain certification
Additional InformationDue to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.

Intuitive Surgical