Systems Engineer, Tier 3
Responsive Technology Partners Inc
- Raleigh, NC
- Permanent
- Full-time
- Serves as the escalation point for all technology support issues in the Responsive Technology Partners environment
- Performs complex problem solving and assistance on diverse software applications and hardware systems
- Oversees and performs the installation, configuration, and maintenance of computers, networks, workstations and/or other related equipment and devices
- Engages in advanced troubleshooting and support of desktops, applications, and network connections
- Performs routine backup and disaster recovery systems
- Installs, troubleshoots, and repairs physical and virtual servers and other related equipment
- Performs a full range of upgrades in accordance with existing network architecture
- Microsoft Server, Exchange Hyper-V and Office 365 migration experience
- Demonstrated experience with Windows Desktop Operating Systems including, but not limited to installation, configuration, and troubleshooting
- Demonstrated knowledge of network concepts including TCP/IP
- Thorough knowledge of DHCP, DNS, Active Directory, Group Policies, etc.
- Knowledge of Backup Solutions and Connectwise are a plus
- Microsoft and/or Cisco Certifications are a plus
- Growing knowledge in VMware environments is a plus
- Cisco Meraki and ASA experience a major plus
- Ability to communicate with clients in a professional manner
- Ability to work independently and with a team
- Ability to understand and meet customer IT goals as set by RTP and the customer
- Ability to manage multiple work streams and prioritize correctly
- Ability to follow written and/or verbal directions
- Strong documentation skills are a must