CMS Lead Technical Consulting Engineer
Cisco Systems
- Dallas, TX
- $108,100-149,900 per year
- Permanent
- Full-time
- You will act as a focal point for high impact, large account problem resolution.
- Work on complex problems where analysis of situations requires in-depth evaluation of factors.
- Participate in daytime and night/weekend on-call rotation.
- Solve complex enterprise networks to quickly resolve downtime and outages.
- Build Methods Of Procedure (MOP) and action plans for post-sales projects
- Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...).
- Handle issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.
- Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer.
- Receive minimal supervision, no instruction on routine work, and general instruction on new assignments.
- Perform ad hoc analyses and tasks as assigned.
- Provide mentorship and leadership to less experienced engineers.
- May require some travel to customer locations in this role.
- Minimum of 3-5+ years' experience in network support
- Strong practical knowledge of troubleshooting Routing and Switching protocols BGP, ISIS, and STP.
- Strong practical knowledge of protocols including Multicast, HSRP, TCP/IP, IPSEC, and WLAN
- Strong practical knowledge of Cisco platforms including Nexus, Catalyst, ASR and ISR series routers
- Experence with SDWAN and DNAC
- Validated crisis management skills
- Strong analytical, problem solving and interpersonal skills
- Strong written and verbal communication skills
- Prior experience in support of remote customer networks required
- Exposure to Engineering/Computer Science/IT educational degree courses is a plus
- Python programming skills is a plus
- ITIL certifications a plus