Service Coordinator

• You have at least 1 year of Scheduling / Staffing Experience in Home Care, Home Health, Healthcare?
• You have a working knowledge of Clear Care, WellSky, or similar home care scheduling software?
• You have strong organizational, time management and problem-solving skills?
• You have excellent interpersonal and telephone skills?
• You have a valid driver's license & vehicle with insurance?
• You can pass a criminal background check & drug test?

• Monday through Friday ; Rotating On Call Evenings
• Work Location: Mostly in an Office setting

• Schedules disciplines to all home care cases, current and prospective
• Proactively resolves staffing issues as a result of changes to client or Caregiver’s schedules
• Records and maintains detailed data in scheduling logs and staffing calendars
• Maintains record of absences (approved and unapproved) of all agency field personnel
• Notifies management of all staffing problems, resolved and unresolved, in a timely manner
• Responsible for the currency and accuracy of the scheduling calendars
• May be responsible for interviewing and hiring new Caregivers and maintaining their files
• May be on-call outside of regular schedule which may include some evenings, weekend and holidays as assigned
• Documents all occurrences during on-call shift and communicates change to the scheduling team via verbal and/or written communication after the end of each on-call shift
• Verifies schedules for payroll and billing
• Processes clock ins and clock outs, and records data for payroll processing
• Maintains and respects confidentiality of client, employee, and agency information to ensure privacy is protected-

Home Instead Senior Care