Technical Service & Support Rep
Pro Resources Staffing Services
- Fort Wayne, IN
- $22.00 per hour
- Permanent
- Full-time
- Pay Range: $ $22 per hour, depending on qualifications
- - Assist customers by guiding them through troubleshooting steps over the phone or via email.
- - Collaborate with partner companies to coordinate repairs and service requests.
- - Manage the shipping of parts and materials to customers and repair teams.
- - Conduct follow-up calls to ensure customer satisfaction and confirm successful resolution of issues.
- mechanically inclined, speak intelligently and clearly, be able to read wiring diagrams, and be self-motivated
- walking customers and service through trying to fix any issue they are having with the steamer
- Understanding of electrical systems and manufacturing processes.
- - Strong communication and problem-solving skills.
- - Ability to manage multiple tasks efficiently.
- - Previous experience in a technical support or customer service role is a plus.
- - 2-3 years customer service experience
- this company do not currently have insurance.