Front Desk Agent - Night Shift

Benchmark Hospitality

  • Bellevue, WA
  • $25.00 per hour
  • Permanent
  • Full-time
  • 28 days ago
Job Description:PropertyAbout UsWelcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.Location DescriptionWelcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue—a premier lifestyle destination with exclusive shopping, dining, and luxury living—this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you’re looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you’ll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.For Full-Time Associates, we offer:
  • Medical, Dental, Vision, Disability, & Life Insurance
  • 401(k) Plan
  • Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
  • 7 Paid Holidays and 2 Personal Days
For Part-Time Associates, we offer:
  • 401(k) Plan
  • Sick Time: Accrue 1 hour for every 30 hours worked
Join us and experience a workplace that values your success, health, and happiness—every step of the way.OverviewAs a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. You will manage guest check-ins and check-outs, address inquiries, and resolve any issues, embodying the high standards of the InterContinental brand.Every day is different, but you’ll mostly:
  • Guest Interaction: Provide a warm, sincere welcome to all guests. Use a positive and clear speaking voice to assist with inquiries and provide accurate information about hotel amenities and local attractions.
  • Check-In/Check-Out: Efficiently complete the registration process by inputting and retrieving information from the hotel’s computer system. Promote the hotel’s marketing programs, make appropriate room selections based on guest needs, and issue room keys and welcome folders.
  • Payment Processing: Verify and imprint credit cards, handle cash transactions, and balance the house bank. Record vouchers, traveler’s checks, and other forms of payment, and convert foreign currency at current rates.
  • Telephone and Messaging: Promptly answer telephones, input messages, and retrieve and communicate messages to guests. Handle guest mail, packages, and facsimiles.
  • Guest Account Management: Close guest accounts upon checkout, ensuring guest satisfaction. Address any issues or complaints and negotiate compromises when necessary.
  • Problem Resolution: Remain calm and alert, especially during emergencies or high hotel activity. Resolve complications such as location changes or credit issues and take ownership of guest challenges to ensure satisfaction.
  • Provide backup to the In-room dining team to take food orders as placed by guests (as needed).
  • Other duties as assigned by leadership team.
Other Responsibilities:
  • Maintain regular attendance in compliance with Pyramid Hotel Group standards.
  • Adhere to all hotel policies and regulations to ensure the safe and efficient operation of the hotel.
  • Perform supportive functions as required, such as assisting with bell-staff duties, providing safety deposit boxes, photocopying, filing registration cards, In-room dining, and assisting PBX operators or reservation agents.
  • Must be available for various shifts including weekends.
QualificationsWhat we need from you:
  • Skills: Basic mathematical skills, proficiency in using a calculator, and the ability to perform moderately complex arithmetic functions accurately. Effective communication skills in English, both verbal and written. Strong interpersonal skills to handle customer interactions with patience and diplomacy.
  • Physical Requirements: Ability to stand and move continuously throughout the front office. Visual and hearing ability to detect signs of emergency situations.
  • Experience: Prior experience with Opera is a plus but not required. Prior experience working in a luxury hotel setting preferred but not required.
  • Education: High school diploma preferred.
  • Valid Food Handler’s Card (or obtain within 30 days of employment)
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.To care for you and your family, we also offer a comprehensive benefits program.Your financial well-being:
  • Competitive Salary
  • Competitive Matching 401K
  • Basic Life and Accidental Dismemberment Insurance
  • Basic Long-Term Disability Insurance
  • Life Insurance buy-ups
Your/your family’s health care:
  • Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
  • Health Savings Account
  • Healthcare Flexible Saving Account
  • Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
  • Supplemental Short-Term Disability Insurance
  • Employee Assistance Program
  • Pet Insurance
Your time off:
  • Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
  • Paid Time Off
  • Paid Holidays
Your day-to-day:
  • Commuter benefits
  • Delicious free shift meal at our employee cafeteria
  • Stellar back-of-house facilities
  • Support, training, and mentorship from management
  • Employee Recognition Programs
  • Career growth opportunities
Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.So, join us and you’ll become part of our hotel family.Compensation RangeThe compensation for this position is $25.00/Hr. - $25.00/Hr. based on qualifications and experience.

Benchmark Hospitality