Hotel Front Desk Supervisor, The Westin Buffalo

• Health, dental, and vision insurance*
• 401k with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Referral bonus - earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions.
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints.
• Implement policies, procedures, and service standards in conjunction with management.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members.
• Coordinate with housekeeping department.
• Willing to cross train in other departments as needed.
• All other duties as assigned.

• 1 year of guest service, front desk/ hospitality experience required with supervisory experience preferred.
• Demonstrated ability to resolve guest experience problems.
• Degree or studies in Hospitality Management preferred.
• Experience with hospitality computer programs such as HotSOS and property management systems.
• Ability to follow procedures and work well under pressure with attention to detail.

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Delaware North