Children's Daily Program Manager

• Advocate of Safety – Team members are expected to actively promote and act as a role model with Sunday River’s safety policies.

• Commitment to Exceptional Guest Service – Team members are expected to provide all guests with a caring, efficient, and quality experience. Every guest interaction should be focused on sharing our passion for extraordinary service and creating lifelong skiers and snowboarders.

• Support Teamwork – Team members are expected to work effectively and efficiently with fellow team members and managers, fulfill schedule commitments and add availability during peak times, be on time and prepared for work, be pro-active in helping during registration times, willing to take on more responsibilities as needed and accept daily assignments with a positive “can-do” attitude!

• Pursue Professional Development – Team members are encouraged to take advantage of in-house training and mentoring. Team members should actively assess their skills and seek feedback and guidance from other team members, trainers, and managers that can support their development. Team members should be committed to improving, learning, and developing. We are always “green and growing” and striving to be the best team member we can be!

• Communication and Leadership:

• Charged with building and maintaining a successful management team that oversees daily operations, including hiring foremen/supervisors and building a team that inspires and motivates instructors.

• Maintain open and timely communication with all instructors regarding monthly, weekly, and daily operational needs.

• Facilitate training to ensure strong communication with families, specifically parents whose children are part of the program.

• Hold daily team meetings to encourage open communication and collaboration

• Provide clear expectations and constructive feedback to all Children’s Saily Program team members

• Remain available to team members for questions, concerns, or problems on a daily basis

• Team Management:

• Create and maintain one cohesive team within the three areas of Children’s Daily Programming

• Assist in hiring, training, and onboarding all team members

• Hold team members accountable for proper performance of their duties

• Manager payroll for all Children’s Daily Program team members

• Use Flaik to schedule team members for daily task assignments

• Support the growth of Supervisors and Foremen to ensure development of their leadership skills and inclusion in daily operational and administrative requirements

• Instructional Excellence:

• Teach clinics, private, and group lessons of varying levels, abilities, and ages

• Observe lessons and provide training opportunities to enhance guest experience

• Lead and encourage team members to attend training sessions

• Work with Training Coordinator and/or Director to plan Children’s program training

• Operations & Budget Management:

• Work with the Director to adhere to budgetary goals while finding efficiencies and growth in revenue-driven programming

• Control payroll and expenses effectively

• Demonstrate short- and long-term ability to forecast staffing and guest inventory needs to align with budgetary goals.

• Cross Departmental Collaboration:

• Work with SnowSports School management team to ensure consistent quality of products, team member expectation, and program goals

• Partner with Seasonal Program manager to optimize staffing efficiency

• Collaborate with Training Manager and Adult Program manager on aligned training initiatives

• Assist other departments when requested

• Preform any additional tasks requested by supervisor

• PSIA/AASI Credentials and Certification preferred.

• Be able to communicate well with guests, both children and adults, other team members and managers. Clear, courteous, and timely communication skills are required.

• Willingness to work with children and adults of various ages, experience, athletic abilities, and desires as it relates to snow sports.

• Ability to keep a positive outlook, problem solve, improvise, adapt, adjust, and overcome challenges in the learning environment as needed.

• Ability to guide quality SnowSport experiences for guests, time and time again.

• Be available to work weekends and holiday periods

• Wages range from $26 - $30 per hour, depending on experience, with opportunities for professional growth and advancement

• Team Member Perks include:

• Free Ski Pass for all Team Members. FT Team Members are also eligible for dependent passes and access to other Boyne Resorts

• Resort discounts on dining, retail, lodging, rentals, lessons, and spa

• Eligibility for affordable team member housing for FT Team Members

• Reimbursement for personal development certifications

Boyne Resorts