Customer Service Specialist
Critter Control
- San Francisco, CA
- $25.00 per hour
- Permanent
- Full-time
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs and initiatives
- Safeguards customer’s privacy and other proprietary information
- Earnings Starting at $25hr
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry leading, quality, comprehensive training program
- Founded in 1901, CRANE is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
- The Pest Management Industry is growing – and is a recession resistant line of business
- You have a service-oriented mindset that leads you to build loyalty and trust with clients
- You hold yourself responsible to commitments
- You value being part of a team
- You want to join a company that supports the community
- CRANE is financially stable and growing as the largest subsidiary of
QualificationsWhat do you need to be successful?
- Sales experience preferred
- High School Diploma or equivalent required
- Valid driver’s license required with a good driving record
- Ability to pass a drug screen and background check is required
- Ability to work in the field independently and interact with our great clients