Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.In this role, you will respond to all inquiries established customers, process requests for quotes, enter orders, manage orders, and work with functional areas throughout the organization to ensure customer satisfaction.What you’ll do:
Support and develop relationships within an established, assigned customer base
Manage quote requests and product promotions for your assigned customers
Manage customer requests Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
Process requests for quotes by providing pricing and product availability
Process orders from customers and acknowledge within 48 hours
Continuously develop product knowledge through internal and/or external trainings
Process customer returns and claims in a timely manner and initiate corrective action if necessary
Participate in cross-functional projects impacting the department and the organization
Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
Provide back-up assistance and coverage for other teams
Be the voice of the customer to the Prysmian organization
Who are we looking for?Qualifications:Required:
Experience in inside sales, account management, or customer service, or related
Proficiency in Microsoft Office
Analytical with great problem-solving skills
Technical aptitude to understand product functionality, specifications, and applications
Desire and ability to excel in a rapidly changing, fast-paced environment
Motivated both individually and on a team level
Organizational, time management, multi-tasking, and follow-up skills
Associates degree
Preferred:
Bachelor’s degree
Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus
Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.Visit our to learn more about Prysmian’s commitments.Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please contact us at .
