Job Category: Change ManagementDegree Level: No Formal EducationJob Description:To serve as change management expert and provide mentoring and direction to departmental stakeholders, project managers and other key business partners. Develop and implement strategic departmental change management plans. Promote departmental objectives, facilitate discussions, and serve as a dedicated change manager for successful implementation of high impact, large scale business unit projects and initiatives.Responsibilities:
Develop, implement, and evaluate departmental project change management plans
Serve as facilitator and active, visible change management coach to project and initiative sponsors, senior executives, management and stakeholders
Develop and lead actionable and targeted project change management plans - including communications, sponsor roadmap, coaching, training and resistance management plans
Partner with departmental communications teams to develop and execute communication plans
Manage and direct departmental change management components of projects through the planning, analysis, design, implementation and transition phases
Lead business needs/impact assessments and alignment with organizational objectives
Create and manage measurement systems using targets and key performance indicators to track adoption, utilization and proficiency of departmental changes
Identify performance gaps and resistance to change management efforts; develop, recommend and implement corrective actions
Prepare reports and presentations for executive leadership, managers, and stakeholders
Compile, research and analyze trends in support of change management projects and initiatives; provide results and recommendations based on analysis
Perform other related duties as assigned
Qualifications:
Significant experience in implementing medium to large-scale change management efforts including impact assessments, stakeholder identification and alignment, communications planning and training needs assessment
Significant experience in managing projects from creation through execution and evaluation
Significant experience in exercising initiative, producing desired results and achieving objectives
Significant experience in working with all levels of staff, management, stakeholders and vendors
Extensive experience in presenting findings and conclusions clearly and concisely to stakeholders and management
Significant experience in managing multiple priorities independently and/or in a team environment
Experience in leading, guiding and mentoring others
Advanced skill in the use of PCs and related software packages
Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
PROSCI Change Management Certification
Knowledge of NFCU's functions, philosophy, operations and organizational objectives
Effective skill communicating complex technical concepts to non-technical audiences
Expert verbal and written communication skills
Advanced research, analytical and problem-solving skills
Advanced skill in translating information into actionable insights
Bachelor's Degree in Business Administration, or related field, or the equivalent combination of education, training or experience
Master's degree in Business Administration or related field
Hours: Monday - Friday, 8:00AM - 4:30PMLocations: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602About Us:Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.
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