Business Analyst I (User Configuration Specialist)

• Proven Business Analysis skills.
• SQL Skills, experience writing and editing statements including various types of joins.
• Prefer someone that has user operations experience in setting up and maintaining users in applications.

• Become an expert in our user setup tools for setting up both internal and external users.
• User management in our proprietary software.

• Process Internal and External User Setup Requests to ensure knowledge is gained and maintained as our applications are enhanced.
• Become proficient in the complexity of our user roles and hierarchies and how they are maintained.
• Work the team ServiceNow queue, troubleshooting, and resolving user setup issues submitted by the field offices.
• Work with the submitter to ensure their requests or issues are addressed, and that they are highly satisfied with the outcome.
• Become proficient with ServiceNow ITSM Software.
• Learn CorVel proprietary software as it pertains to user setups.
• Create, review, and maintain team documentation.
• Pursing additional skills, knowledge, and training consistently with group objectives. Taking initiative to learn about CorVel Applications.

• Engage in development projects related to user maintenance or user systems.
• Provide analysis and research when assigned tasks during stakeholders or PSG team meetings.
• Participate or lead meetings with team members, business stakeholders, and/or technical resources.
• Document and take notes on strategic business requirements and processes.

• Excellent analytical, critical thinking and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Strong work ethics and a desire to learn and grow.
• Adaptable and capable of working in a fast-paced environment.
• Ability to prioritize issues using judgment and effective triage capabilities.
• Ability to deliver a high level of customer service.
• Effectively work in a group to achieve common goals.
• Effective communicator (written and verbal).
• Processes analysis to identify areas for improvement.
• Ability to work independently as well as collaboratively.
• Ability to work with both technical and non-technical team members with varying communication styles remotely or in person.

• Previous experience in Business Systems Analysis Role.
• 3+ years’ hands-on experience with software applications in a support role.
• Experience setting up users and user role management.
• Familiar with concepts of user types and complexity of user roles.
• Familiar with support ticketing systems such as ServiceNow, Zendesk, or Remedy.
• Previous experience of troubleshooting software.
• Outstanding troubleshooting, analytical, and problem-solving abilities.
• Passion for working with and learning new technologies.
• Ability to multitask and work well under pressure.
• Familiar with a variety of technological concepts, practices, and procedures.
• Web application support skills.
• Expert in Microsoft Office (Excel, Word, Outlook, OneNote).
• Experience using Microsoft Teams.
• Experience using SharePoint.
• SQL Skills, experience writing and editing statements including various types of joins.

• 5+ years’ hands-on experience with software applications in an application support role.
• Proficiency in Microsoft SharePoint, OneNote and Teams is strongly preferred.
• Familiar with user access configuration across application platforms.
• Strong written and verbal communication skills.
• Knowledge of the Claims Management or Healthcare industries, in a support role.

CorVel