Front Office IT Support Analyst - Fixed Income Desks
Talan
- New York City, NY
- $80,000-150,000 per year
- Permanent
- Full-time
- Provide timely resolution of functional and technical issues and report incidents to the appropriate chain of command. End users are Sales, Traders, Front and Middle Office in the FIC department.
- Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally - Multi-tasking environment.
- Crisis Management with communication to end-user and senior management
- Provide functional and technical expertise to produce and promote maintainable and quality solutions, which includes documenting system requirements and documentation of support run book.
- Communicate with users regarding application outages and upcoming events like release, project.
- Liaise with development/support teams in Bangalore, New York, Montreal, Paris and London.
- Respond to end users within timeframe dictated by the severity of the problem, document and track (case histories, issues, and action steps).
- Partner with development teams (NY/Europe) on release management.
- Partner with the Global support teams (Europe/Asia) to ensure quality support to our end users.
- Bachelor's degree in computer science, Engineering, Finance or Quantitative finance
- 3+ years of relevant experience in a similar role
- Good understanding in Risk calculation and derivatives Pricing
- Know the current US financial regulations (Dodd Frank, FINRA, FATCA Reporting, etc)
- Autonomous, capable of prioritizing tasks and multi-tasking projects.
- Team-oriented, client-focused and open to different ideas/viewpoints.
- 💵 Competitive salary
- 💸401(k) retirement plan with company matching
- 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 📴8 paid holidays + 5 sick days + 2 personal days per year
- ❤️🩹Company health, dental, and vision insurance plans + FSA
- 🦺Voluntary STD and LTD
- 🚍 Commuter/transit benefits