Clinic Manager II
- San Antonio, TX
- Permanent
- Full-time
- Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
- Ensures staff and providers maintain standards as outlined in the NextCare Commitment to Our Mission.
- Assures that adequate staffing is present through the scheduling of receptionists, medical assistants, practical radiology technicians, radiology technicians, occupational medicine coordinators and any additional staff needed.
- Assures that the clinic meets regulatory and internal standards including ADHS, COLA, standing orders, dispensing and corporate compliance programs. Participates in regulatory/insurance audits and inspections.
- Manage programs as necessary to assure that an adequate level of supplies and equipment are present in the facility. Makes suggestions for additions and replacements of equipment.
- Evaluates staff performance on a regular basis including verbal/written disciplinary action and annual performance reviews.
- Provides input to Regional Medical Director regarding the performance of all providers working at the clinic.
- Conducts preliminary, entrance and exit interview of staff. Participates in other interview processes as requested.
- Interacts with Regional Medical Director regularly to ensure appropriate operational and clinical service delivery.
- Addresses client concerns promptly, utilizing customer service skills. Makes recommendations for and/or implements resolution as determined necessary.
- Participates in the development of education programs and attends meetings as required. Attends education programs as needed.
- Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends.
- Ensures accurate maintenance of patient's medical records and the patient records are treated as confidential information.
- Obtains statistical data about the facility and compiles information into required format.
- Maintains a safe, comfortable and therapeutic environment for patients and families in accordance with facility standards.
- As applicable, maintain skills in back office and front office departments so as to provide back up for these positions.
- Be available and participate in on-call assignments.
- Participates in interviewing, hiring, orientation and training of personnel.
- Ensures appropriate clinic expense and revenue management including input in annual budget process and monthly review of profit and loss statements.
- Financial reporting and profit and loss management.
- Regular meetings with Area Operations Manager to establish ongoing goals and objectives.
- Ability to manage multiple sites.
- Works in collaboration with Sales & Marketing to identify and implement mechanisms to secure new patient volume and favorably distinguish the company from its competitors
- Assures that service standards are being achieved. Monitors the scorecards for opportunities for improvement as it relates to the patient experience, right-coding, and reimbursement for services rendered.
- Represents the company at events dedicated to raising awareness about the company and its services.
- Treats patients and co-workers consistent with the NextCare Mission Statement, Vision, Values and Performance Standards.
- Performs other related duties as assigned or described in Company policy.