Job Title Technical Support RepresentativeJob DescriptionLooking for a new start? Think bigger. Think Axis!At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each ‘Axian’ has his or her own motivators, we all share the same core values.The Technical Services Representative - Tier I (Hybrid position) provides initial screening of all inbound technical support interactions via telephone, chat, and our online helpdesk.This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, Massachusetts headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer.Salary:$45,000 annually (English only role)$47,250 annually (Bilingual - English with Spanish/Portuguese/French)Shift and Language Requirement:11:30 a.m. to 8:00 p.m. shift, and Spanish language is always a plus!What You’ll Do Here…Answer inbound customer inquiries via telephone, chat, and online helpdeskCollect and confirm database information for each customerOpen and update cases in the customer relationship management system, documenting actions taken and outcomeProvide first call resolution whenever possible and escalate calls/cases to technical or sales support as necessaryEducate customers about website information availabilityDevelop basic product knowledgeWhat We Are Looking For…Excellent communicator, written and oralExcellent customer service skillsTime management and multi-taskingStrong computer skillsMicrosoft Office proficiencyDetail orientedWhat You’ll Need…Relevant experience in a call center, customer service, or support environment, including troubleshooting callsExperience in a fast-paced environmentPhysical Demands and Travel…Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Employee is occasionally required to lift 10-20 lbs.Expected travel time for this position is 10% (domestic and international)What we offer...Axis is a company that puts our employees first. Here is just a glimpse of what we do for our ‘Axians’:Inspire you to grow and develop through employer-offered training as well as tuition reimbursementTake care of more than just the ‘work you’, but rather the ‘whole you’ through our health, dental, vision, and fitness/health and wellness programsSupport parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement accountEncourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)Help prepare for your life after retirement through our 401(k) program and employer matchingWant to know more about Axis? Please visit our websiteAlso, check us out at the following...LinkedInCertain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.About Axis CommunicationsWe enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.Let´s create a smarter, safer worldFor more information about Axis, please visit our website .Listen to
