Virtual - Technical Product Support Specialist (Heating, Ventilation, Air Conditioning)
Grainger
Lake Forest, IL
Permanent
Full-time
13 days ago
Work Location Type: RemoteAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.Position Details:We are hiring a Technical Product Support (TPS) Specialist for our Heating, Ventilation & Air Conditioning product support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. This is a remote work from home position in which you will be provided with an 8.5-hour work schedule between 7:00 a.m. - 7:00 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.This position is hourly, and the start rate is $21.23.The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: candidate's experience, qualifications, geographical area, and internal equity of the team.The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:
Fans, blowers, ventilation, heating, air conditioning, refrigeration.
Relevant job experience may include maintaining and installing HVAC systems. Maintaining and installing ice machines.
You Will:
Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
Capture and forward feedback product teams about products based on interaction with customers and field team members.
You Have:
7+ years of relevant job experience or hands-on field experience in fans, blowers, ventilation, heating, air conditioning, and refrigeration.
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.#LI-RC1
