Spa Supervisor

• Perform MOD duties daily.
• Oversee opening and closing procedures, and all requisite cash handling procedures.
• Assist with handling payroll duties with accuracy adhering to timelines.
• Manage and motivate team to increase sales and ensure efficiency.
• Handle and resolve staff inquiries and concerns.
• Provide back-up support to Concierge team including coaching, guidance, and help in achieving success in their respective roles.
• Handle and create schedules for concierge and spa attendants.
• Participate in the success and communicate to all staff spa monthly marketing promotions, promote/sell new spa memberships, be knowledgeable and well versed in all hotel and spa packages.
• Participate in spa inventory.
• Respond to customer satisfaction survey comments daily. Effectively handle and resolve guest issues and complaints.
• Assist and coach concierge in dealing with guest inquiries.
• Research and solve customer billing inquiries.
• Responsible for front desk reception, assist in the development of the highest service excellence to ensure spa is a market leader.
• Schedule and confirm appointments, greet guests, provide tours, answer phones, offer refreshments to guests.
• Direct client flow at the front desk, check-in & check out guests.Responsible for escorting guests to their appropriate service area, locker room, massage area, nail studio, weight room, etc.
• Conduct quality control, monitor spa using a critical eye and ear to assure standards are met, including retail visual merchandising.

• Preferred experience working with a Point of Sale system (Book4Time spa operating system experience desirable) and answering phones in a customer service facing environment, retail a plus.
• Knowledge of basic accounting principles.
• Knowledge and ability to use basic Microsoft Office, ccomputer literate with good typing skills.
• Excellent listening and verbal skills, and effective communicator.
• Able to operate basic business machines (i.e. calculator, fax, printer, copier).

• High school diploma or equivalent.
• Ability to meet US employment and eligibility requirements.
• At least 1 year of experience of working with answering phones in a customer oriented environment.
• Excellent client care, service excellence, and attention to detail.
• Due to the cyclical nature of the hospitality industry, employees are required to work varying schedules to reflect the business needs of the spa, including weekends.

• Must possess a cooperative and positive attitude, exercising reason.
• Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
• Maintain a professional appearance at all times.
• Demonstrate pleasant and appropriate phone and front facing client etiquette.
• High personal standards and values: self-motivated, team player, responsible, and dependable.

• Health, vision, dental insurance
• 401k savings plan
• Paid vacation, sick, and holiday time away from work
• Employee spa service/retail discounts and Friends & Family program

OneSpaWorld