REGIONAL DIRECTOR OF OPERATIONS - SOUTHEAST

Compass Group

  • Columbia, SC
  • Permanent
  • Full-time
  • 15 days ago
Position Title: REGIONAL DIRECTOR OF OPERATIONS - SOUTHEASTSSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com.Job SummaryAs the Regional Director of Operations, you will serve as the primary representative of SSC to education clients across designated accounts in the region. Your responsibilities encompass a wide array of critical functions sought at ensuring operational efficiency and client satisfaction. From spearheading program implementation, managing profit and loss, to nurturing client relationships, your role is pivotal in driving the success of our regional operations. Additionally, you will provide operational support to unit managers, lead account retention strategies, manage receivables, and support new account sales. Your duties also extend to personnel management, including hiring, training, development, succession planning, and mentoring of team. This position requires regional travel to effectively engage with accounts.RESPONSIBILITIES:
  • Oversee and optimize programs in Facilities Services Management, Financial Management, Human Resource, Sales, Contract Administration, and Client Customer Satisfaction to ensure excellence across all operational domains.
  • Strategically plan and coordinate the implementation of programs and operational activities within regional accounts, driving efficiency and efficacy.
  • Conduct comprehensive reviews and evaluations of existing programs at each unit, ensuring alignment with corporate standards and facilitating continuous improvement initiatives.
  • Meet with Regional Vice President to provide detailed monthly progress reports on the region's performance enabling informed decision-making and strategic alignment.
  • Actively engage in surveys and sales efforts to secure new business opportunities, participating in pricing strategies. Play a pivotal role in the selection of management and hourly personnel as necessitated by operational requirements.
  • Cultivate and nurture strong client relationships, consistently aspiring to maintain high levels of customer satisfaction that guarantee account retention and foster long-term partnerships.
QUALIFICATIONS:
  • Bachelor’s Degree preferred or equivalent experience
  • 5+ years responsibility at a regional manager level or ten years as a director level in facilities management
  • Contract management experience in a Business and Industry or education or health care institution preferred, with related continuous education courses.
  • Valid driver's license and clean driving record, ensuring safe operation of company vehicles in accordance with traffic laws and conditions.
  • Extensive travel required in this position
Apply to SSC today!SSC is a member of Compass Group USA.Associates at SSC are offered many fantastic benefits.
  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Applications are accepted on an ongoing basis
  • Paid Parental Leave
  • Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.Applications are accepted on an ongoing basis.SSC maintains a drug-free workplace.

Compass Group