Vice President, Hotel and Club Operations

• Collaborate with MML Ownership to define and align mission, vision, and values.
• Manage a team of VPs, Hotel GMs, Club Directors, and other supporting departments such as Facilities and Technology by providing leadership, coaching, accountability, and mentoring.
• Maintain and improve service quality standards, ensure compliance with MML standards, and implement best practices for guest satisfaction.
• Develop and execute a strategic plan by analyzing market conditions, assessing internal capabilities, and identifying challenges and opportunities.
• Set clear goals, objectives, and action plans, leading the development and implementation of business strategies.
• Provide regular reporting and analysis of key performance indicators, using data to inform decision-making and provide updates to MML Ownership.
• Oversee financial performance, including budgeting, cost control, and financial reporting, identifying revenue growth opportunities and expense reduction strategies.
• Lead change management initiatives to drive continuous improvement and manage transitions effectively.
• Collaborate cross-functionally with the Chief of Staff, Creative, HR, and Finance divisions to align strategies and achieve organizational goals.
• Manage risk and ensure compliance by identifying, mitigating, and managing all insurance and liability-related operational risks. This includes ensuring regulatory compliance, implementing safety measures, and overseeing all insurance and liability matters.
• Drive technology integration to enhance operational efficiency, guest experience, and competitive advantage.

• Oversee day-to-day operations of hotels and membership clubs and select consulting projects for consistent guest experiences and high service quality.
• Lead execution of new projects, ensuring seamless operations from start to finish.
• Cultivate a culture of personalized service and genuine hospitality to differentiate MML from competitors.
• Collaborate with VPs, Directors, and GMs to establish revenue targets.
• Set guest satisfaction goals using metrics like reviews, NPS, and repeat business rates.
• Align location goals with MML's strategic vision.
• Establish efficiency objectives to improve processes and reduce costs.
• Develop and implement operational policies, procedures, and standards for compliance.

• Monitor financial performance to meet budget targets, implementing corrective actions as needed.
• Collaborate with the VP of Finance on budget development, revenue forecasting, data analysis, and identifying investment and cost-saving opportunities.
• Prepare regular financial reports and analyses with the finance team, providing insights into the health of MML's hotel, restaurant, and catering portfolio from a micro and macroeconomic perspective and insights into financial health and business improvements.
• Identify and mitigate financial risks, ensuring compliance with regulations and reporting requirements.
• Utilize technology to streamline financial processes and enhance efficiency.

• Cultivate a culture of collaboration, innovation, and excellence within MML.
• Recruit, train, and develop operational employees to maintain high competence and professionalism.
• Lead and guide operational teams to achieve goals.
• Implement strategies to enhance employee engagement and morale, fostering a positive work environment.

• Support MML's philanthropic arm by maintaining positive relationships with local communities and participating in community events.
• Conduct regular performance evaluations and provide constructive feedback to enhance skills and performance.
• Identify and support employee career development opportunities to encourage growth and retention within the organization.
• Implement corporate social responsibility initiatives to ensure MML operates in a socially and environmentally responsible manner.

• The position is based in Austin, Texas, but travel to various locations across the US is expected as needed for operations, including visits to new and prospective projects.
• Strong hospitality ethos, eager to assist others, and deeply passionate about food and wine.
• Previous experience in a VP role or similar
• Previous experience as a Hotel GM with a F&B background; three years minimum experience
• Prior experience in a restaurant setting
• Proven track record in pre-opening and new projects within the hospitality industry.
• Proficiency in both Spanish is preferred, but it is optional.

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Master's degree in Business Administration (MBA) or related field preferred.

• Strategic Planning: Experience in developing and implementing business strategies.
• Leadership: Ability to motivate teams and achieve strategic goals.
• Team Building: Skill in building and developing high-performing teams.
• Financial Acumen: Understanding of financial statements and budgeting.
• Operations Management: Strong understanding of hotel and restaurant operations.
• Guest Service: Focus on delivering exceptional guest experiences.
• Communication: Excellent verbal and written communication skills.
• Problem Solving: Ability to identify and resolve issues efficiently.
• Negotiation: Ability to negotiate contracts and agreements.
• Industry Knowledge: Deep understanding of hospitality industry trends and practices.

MML Hospitality