Your Opportunity as the EISO AnalystThe Equipment Integrity & Service Analyst will support the execution of the customer setup, contract validation, asset management, customer installation requests, management of service work orders, and equipment return requests. Analyst will collaborate with the various business functions, including Territory Sales Managers, Regional Sales Managers, warehouse personnel and third-party service providers to execute completely and accurately. Key objectives include processing, scheduling installations, creating returns, managing aged service work orders and handling system exceptions to drive asset management accuracy, training, and overall awareness of solutions that support field driven practices.Location: 1 Strawberry Ln, Orrville, OH 44667 (J.M. Smucker Corporate Office)Work Arrangements: Hybrid, onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requiresIn this Role You Will:Create, validate and maintain customer records in the Equipment & Service (E&S) asset tracking system (FEAST)Ensures all fields in FEAST that relate to, and drive pricing, equipment and service funding are properly codedEnsure equipment and service agreements are executed appropriately and align with the assets placed at individual locations•Collaborate with Sales, Techs, Distribution center and Customers to process, align on time availability and inventory to schedule Installation requestsCollaborate with Third Party personnel and JMS Field service Manager to manage open/aged service WorkordersCollaborate with cross functional teams to execute installations, exceptions and returnsCollaborate with Techs, Warehouse Personnel and TP to identify and resolve discrepancies, exceptions, and day to day issuesProblem resolution with customers, technicians, vendors, distribution, sales, and freight companiesCollaborate with Sr. Analyst to support EISO SOP’sServe as the subject matter expert on regional day to day tasksSupport sales and customer needs to find asset placement solutionsAssist with the monitoring of data reports to ensure objectives are metCollaborate with TSM’s and technicians to execute customer validation requestsCollaborate with the Distribution Center and vendors to ship, monitor shipment and receipt of the equipment to help with margin managementOther tasks as requiredThe Right Role for YouWe are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our , and we believe in supporting every employee by meeting their physical, emotional, and financial needs.What We are Looking For:Minimum Requirements:Bachelor’s degree or a minimum of 3 years of relevant professional experience in lieu of a degree.2 years proven problem solvingResults-oriented with excellent critical thinking and analytical skillsAbility to build strong relationships with key partnersAbility to work with multiple levels and disciplines throughout the companyHighest personal and professional integrity and strong work ethicAbility to identify and communicate key messagesExcellent follow-through, flexible in a dynamic/changing environmentAdditional skills and experience that we think would make someone successful in this role:Working knowledge of asset management and Spotfire applicationLearn More About Working at SmuckerFollow us on#LI-TJ1
