Assistant Restaurant Manager- Pembroke
Clark Holdings Inc. / Tim Hortons
- Buffalo, NY
- $19.36-20.36 per hour
- Permanent
- Full-time
restaurant operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing Customer Service Team Members, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met. In the absence of General Restaurant Manager, the Assistant Restaurant Manager also manages Bakery Team Members, Shift Leaders, Shift Supervisors, and Shift Managers.The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.Minimum Job Entry Requirements: High school diploma or GED (must be at least 18 years of age)
Minimum of 12 months previous food service management experience
ServSafe Manager Certified
Strong problem-solving, organization, and time management skills
Excellent knowledge of Tim Hortons products and procedures
Action and results-oriented mindset
Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening
Excellent communication skills (written, verbal, composure)
Possess a valid driver's license and car insurance
Willingness to travel and work at any of our Tim Hortons locationsResponsibilities & Tasks:Customer Service:
Lead by example in demonstrating and reinforcing positive customer service behaviors
Respond to customer service complaints, resolving problems, and turning negative situations into positive ones
Assist in scheduling staff to maintain high Tim Hortons standards throughout the day
Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience
Be flexible on the floor to troubleshoot and address any issues as neededPeople Management:
Pre-screen, interview, hire and promote high-quality employees to fill various openings
Support the restaurant's training program and ensure employees have the necessary tools and support
Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary
Motivate and meet with employees regularly to ensure company goals and objectives are met
Stay updated on health and safety regulations and employment legislation
Provide ongoing performance feedback
Follow progressive discipline steps when necessary, consulting with the District Supervisor and Human Resources before terminating any employeeDriving Sales:
Ensure proper merchandising of products and maintain sufficient inventory levels
Promote the principles of REV standards and implement staff incentives for improved performance
Evaluate and focus on areas requiring greater performance from employeesOperational Analysis:
Maintain a productive and safe work environment, following all company operating, food safety, security, health and safety, and employment standards
Manage inventory levels and ensure proper yields from all products
Monitor food flow and equipment maintenance to serve safe food to customers
Responsible for various tasks, such as completing reports, weekly ordering, inventory, and analyzing key performance indicators
Stay informed of new information through available resources
Monitor and promptly respond to company email messagesPhysical Demands and Working Environment:The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Environment: Work is performed in busy restaurant environment with frequent interruptions and tasks.Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 - 50 lbs.; to operate office equipment and cash register system requiring repetitive
hand movement and fine coordination including use of a computer keyboard and electronic devices; occasional exposure to cold/freezing below temperatures and high heat temperatures, and to verbally communicate to exchange information.Vision: See in the normal visual range with or without correction.Hearing: Hear in the normal audio range with or without correction.Other: Regular and predictable attendance is an essential function of this job. Open availability is required, which includes weekdays, weekends, and holidays. This role involves working a minimum of 5, 10-hour shifts. (50 hours per week.)This job description in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time.Clark Lumberg Associates LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.