VP, Digital & Marketing Operational Excellence and Governance
Prudential Financial
- Newark, NJ
- Permanent
- Full-time
- Lead and manage a team of operational excellence/continuous improvement professionals, providing guidance, coaching, and support
- Collaborate with business and marketing leaders to achieve operational excellence through defined KPIs and operational targets, aiming at bolstering the firm's profitability and operational foundation
- Build, manage and drive adoption of enterprise marketing operating model and processes to enable more efficient prioritization, workflow and effective governance
- Develop, optimize and implement operational excellence strategies, policies, and procedures that drive process improvement and increase efficiency and productivity
- Identify areas for process and technology improvements and partner to implement solutions to streamline communications and governance activities
- Support change management and drive operational readiness for MarTech capabilities
- Develop the framework to manage prioritization, resource allocation and capacity management for marketing resources across the enterprise
- Support the development and implementation of routines, escalations and protocols for Marketing, revising and update procedures and policies to align with corporate/regulatory changes
- Identify opportunities through automation, generative AI to improve the efficiency and management of our processes
- Lead, influence and manage portfolio of strategic marketing initiatives in collaboration with senior leaders and partners across the enterprise (Compliance, Finance, Procurement, etc.)
- Serve as the central point of contact for portfolio escalations
- Partner with senior leaders across the organization to align marketing initiatives to enterprise priorities
- Drive and support implementation of specific corporate wide programs (e.g., Effective Decision Making, Return to Work) across all of Marketing
- Manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
- Develop effective presentations, manage timelines, and coordinate inputs from inside and outside of Marketing to inform and influence decision making with senior leadership
- Lead and manage internal controls and risk assessments and serve as primary point of contact for advancing Business Control activities such as Business Continuity, Records Management, Information Security, and Vendor Governance. Ensure all required deliverables are completed in a timely manner
- Interface with control partners on day-to day activities with privacy, compliance, legal, risk, and audit (e.g., privacy impact assessments, follow up from Risk Committee, audit action plans) as well as key control initiatives such as annual CRCA review, Data Inventory review
- Ensure alignment with Corporate partners (CRE, Finance, Procurement, legal) for operational/administrative support
- Manage the business marketing compliance review team and processes
- 15+ years of program management experience in a marketing, operations and/or operational excellence role
- Experience in driving change around digital transformation
- Leader of people with increasing responsibility (including project management, Program Management Office, reengineering, change management, and/or transformation management)
- Undergraduate degree required; MBA or other advanced degree strongly preferred.
- Operations and budget management
- Proven success in a strategic initiative execution and project coordination
- Strong project reporting skills, with a focus on interdepartmental communication
- Excellent storytelling, presentation, and persuasive skills
- Expert in Smartsheet/Excel capabilities
- Concise impactful communicator (written and verbal)
- Nimble business mind with a focus on developing creative solutions
- Marketing experience preferred
- Financial services/insurance experience preferred
- Executive presence and the ability to work in various contexts within the organization is a must
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