Sr Manager, Global Technology Business Operations

Brink's

  • Coppell, TX
  • Permanent
  • Full-time
  • 1 month ago
Brinks Texas License #C00550About Brink's:The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.Brink’s has been a trusted partner in securing commerce for more than 165 years. Together, every Brink’s Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.Job DescriptionThe Senior Manager is responsible for supporting the Business of IT, providing leadership for the cross-functional management of information and technology across the enterprise, while supporting the office of the CIO (OCIO). The role will oversee performance management, define IT ways of working (for example, common methodologies, processes, and tools to enhance and optimize IT operations). This role focuses on ensuring that the IT organization "does the right things" through strategy, planning, governance, and value realization, as well as "doing things right" through organizational and operational model development and performance management.Key Responsibilities:
  • Serve as a strategic liaison across IT COE leaders, Market IT leaders, and the CIO, ensuring alignment and cohesion across the IT organization
  • Responsible for the creation of IT performance management including IT Operational, Performance, Financial and Risk metrics for high-impact, enterprise wide, strategic programs, or digital transformation initiatives including ITIL practice adherence, to ensure the IT organization delivers value to the enterprise
  • Accountable for continued improvement in the quality of management reporting through leading initiatives to implement relevant changes to the current reporting
  • Establishes and implements continuous improvement programs for the IT organization, including all aspects of IT service delivery
  • Evolve and optimize the Global IT Operating Model, promoting process standardization and industry best practices, ways of working, and fostering IT cultural transformation
  • Partners with Sourcing & Procurement for services, developing frameworks for vendor scoring and selection, aligned to Policies and Procedures and consistent with audit guidelines
  • Collaborate with internal teams, external advisors, and other stakeholders to support M&A related activities including research and analysis, operational and technology due diligence and post-merger integration
  • Owns messaging to IT teams (vision, roadmaps, process changes), drives and facilitates effective collaboration and communications between the IT organization and the user and customer communities
  • Partners with IT leadership team to standardize and hone messaging that is unified and consistent with CIO’s vision and strategy
Education & Experience
  • Bachelor's or master's degree in business, engineering, IT or a related field, or equivalent work experience
  • Over 15 years of experience in IT and business/industry with a minimum of five to seven years of experience in team management and leadership responsibilities
  • Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
  • Strong leadership capability with proven track record of successful team development and working effectively with all organizational levels
  • Expertise in financial management, workforce management, value management, IT strategic planning, IT governance formulation, and organizational change management
  • Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype
  • Proven track record of innovation, both in internal problem solving and in fostering innovative uses of technology in the organization
  • Proven ability to improve operational efficiency, service delivery and information management across the IT organization
  • Excellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
  • Proven ability to effectively drive business, culture, and technology change in a dynamic and complex operating environment
  • Strong customer and user experience focus
  • Ability to adapt to a wide range of activities without losing focus to handle the diverse nature of tasks within the OCIO effectively
Skills
  • Strong business acumen
  • Lean / Process improvement
  • Bridge builder across the enterprise
  • Excellent verbal and written communications skills
  • Credible with executives
  • Analytical problem solver
  • Advanced working proficiency in IT
  • Big-picture thinker
Key Behaviors and CompetenciesBusiness AcumenSolicits information on Brink’s company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers.Makes recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics.Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.Change AdvocateIdentifies and acts upon opportunities for continuous improvement as well as transformational change where warranted.Encourages prudent risk taking, exploration of alternative approaches, and organizational learning.Demonstrates personal commitment to change through actions and words.Mobilizes others to support change through times of stress and uncertainty.Outcome DrivenFocuses on desired results and business outcomes.Clearly defines mutual expectations of self and others in a team setting.Takes appropriate actions to ensure obligations are met.Defines performance standards in terms of doing what is appropriate and doing it well.Revises standards in response to changing business needs.Is resourceful and takes calculated risks to achieve results; works to achieve goals despite barriers or difficulties.Strategic IT PlanningDevelops IT plans as a ‘glue’ that meets the needs of the organization.Examines issues and creates plans with a long-term perspective.Generates ideas and critically evaluates future scenarios.Applies external and internal factors to strategy development.Considers long-term strategic impact when making decisions or setting direction.Ensures that short-term goals support long-term strategy, and that functional strategy is in alignment with overall business strategy.Incorporates business priorities, strategies, goals, emerging technologies, industry trends and economic viability into the plans.Influencing and Empowering OthersCommunicates ideas or positions in a persuasive manner that builds support, agreement, and commitment.Takes actions that directly or indirectly influence others to create buy-in, gain trust, motivate actions and win concessions without damaging relationships.Encourages others to take appropriate accountability for their work.Provides the information, training, and resources necessary to enable others to make expedient, practical decisions that impact the performance and success of an event or project, as well as successful career arcs for professionals.Team LeadershipDevelops, directs, coaches, mentors, and reinforces team members in line with the mission, vision, values, goals, and performance standards of formal and informal teams.Encourages and facilitates cooperation, commitment, and results orientation.Fosters an environment of collaboration, trust and team spirit.Allocates team roles and accountabilities.Builds both formal and informal professional networks.Obtains and shares information, ideas, and problems.Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.Demonstrates an awareness of how the organization is structured, its culture, and different power groupings and agendas. Uses this understanding to inform and shape behaviors and decisions and act accordingly.Continuous LearningAcquires strategies and best practices for gaining new knowledge, behaviors, and skills.Builds and applies existing knowledge.Takes ownership for personal growth.Listens to understand and seeks insight into self and effectiveness of action.Constantly challenges own knowledge, experience, skills, and self-understanding to improve personal and professional effectiveness.Tries new approaches to learning and broadens scope of work to learn from experience.Engages in active feedback and learning from others, both within and outside the organization.What’s Next?Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Brink's