Transportation Dispatch- CdA Resort
The Coeur d'Alene Resort
- Coeur d'Alene, ID
- Permanent
- Part-time
- Dispatch: Ensure each reservation is dispatched accurately and efficiently to allow drivers adequate time to reach their pickup location safely, and to meet their required spot time.
- Review vehicle availability, capacity, any special events in town, and traffic and weather conditions to ensure the highest standards to quality service for our guests.
- Document all incidents properly and inform the proper department.
- Assist drivers with directions, itineraries, or any special requests by guest as necessary.
- Assist customer service requests for location of vehicle, directions, changes, or any special instructions.
- Directly communicate with guests if we will be late for a pick-up, or have not made contact with a passenger at pickup locations.
- Monitor all airline flight arrivals, and update system when applicable.
- Reservations: Reservations agents must be able help/suggest guests in booking the right transportation service for them, as well as asking questions to help determine what our guests need.
- Book all reservations accurately, with minimal mistakes.
- Call guests to reconfirm details on pre-scheduled reservations.
- Other duties as assigned and requested.
- Employee meal program
- FREE parking
- Uniform provided - with in-house laundry
- Full Time Employees are offered these benefits first of the month following 60 days of employment
- Must maintain a minimum of 30 hours per week or more.
- Variable hour team members could be eligible12 months after their date of hire, with supervisor approval, so long as they have averaged 30+ hours per week throughout their first year.
- Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
- 2% match with a 4% contribution from the team member.
- 6 months gets 7 PTO days - 728 hours (average 28 hours per week)
- 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)
- 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)
- 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week)
- Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.
- Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates and a 19% discount at Verizon Wireless, just to name a few!