STS Quality Data Lead

• Identify and address first-tier quality and efficiency performance concerns, ensuring quality standards are met consistently and escalating to MCS/SM and CSL as needed.
• Design and implement initial coaching strategies to address and resolve team quality and efficiency performance issues, fostering a supportive and productive work environment.
• Cultivate the skills and capabilities of abstractor team members, ensuring continuous growth and professional development.
• Review key operating metrics to provide data driven recommendations to support business financial goals.
• Lead new partner implementation orientation.
• Work closely with the Clinical Services Lead on case-specific questions, as needed.
• Other partner tasks, as needed.
• Oversee initial greenlighting process, including the orienting and onboarding of newly added team members.
• Manage the ongoing internal case review process, ensuring timely completion of monthly CERs, IRRs, and Treatment Grids as assigned.
• Conduct monthly review of CER/IRR/Treatment Grid results for quality trends and ensure accuracy standards are met. Design and implement re-education strategies for the abstraction team to address quality risks, utilizing Q-C resources or creating custom educational materials, as needed.
• Effectively manage all quality and data integrity tasks for each assigned project to ensure accurate reporting, including timely completion of pre-submission cleanup process, targeted reviews, fallout/exception/occurrence reviews and reporting, and data harvest cycles as applicable, partnering with the Clinical Services Lead to ensure partner notification and review.
• Provide partner quality performance opportunities to Clinical Service Lead, and support creating documentation of recommendations.
• Maintain and share abstraction team support documents, including the Measure Detail Document (MDD) and Clarification Forms, continuously updating including enhancing design of MDD to be clear and easy to use.
• Serve as the subject matter expert in assigned registry or measure.
• No more than 15% - 20% abstraction.
• Other tasks, as assigned.

• Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations.
• Demonstrates high standards for accuracy and attention to detail.
• Demonstrates technical savvy and adeptness to learn new systems and technology.
• Thrives working independently and takes ownership of projects.
• Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others.
• Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities.
• Adapts to changes in project timelines, requirements, and assignments.
• Maintains a high degree of responsibility in keeping PHI secure and confidential.

• 2+ years direct data abstraction experience in the STS Registry (required).
• Intermediate proficiency with MS Office (Microsoft Excel).
• Exposure to multiple patient medical record systems (EMRs) and clinical databases.
• 1+ years providing coaching and guidance to teams (preferred).
• RN, LPN, RT, RVT, or RCIS credentials (preferred).

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Paid professional development hours and other supportive resources.

Q Centrix