Hotel Front Desk Agent
Retreat Hotels and Resorts
- Middletown, DE
- Permanent
- Full-time
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Handle customer complaints as necessary
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Preferred 1+ year Marriott experience
- Weekend and evening availability required
Retreat Hotels and Resorts turns striking visions into reality by developing, owning, and operating hotels and resort communities. Retreat Hotels started in 1985 on Jekyll Island, GA. Since then, Retreat has been involved in several new hotel developments. Retreat has a three-fold mission:Create an unrivaled guest experience, where guests return year after year.Be a responsible member of the community and proactively protect and preserve the environment.Provide a warm and inviting place to work where hard work, creativity, and ethical practices are rewarded—a place where employees want a fulfilling career.