Patient Support Specialist
Syneos Health
- Charlotte, NC
- Permanent
- Full-time
Location: Charlotte, NC, United States
Job ID: 4050DescriptionYoure a proactive problem-solver and have the ability to make customers feel like your friend.In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. You will:
- Provide timely and accurate responses to inbound calls, emails, and other communications from customers
- Build rapport and establish positive relationships with customers by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
- Identify and resolve customer issues or escalate to appropriate internal teams as needed
- Maintain detailed and accurate records of customer interactions and transactions in our contact center software system
- Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements
- High school diploma or equivalent
- 1-3 years experience in customer service, call center operations or related fields
- Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences
- Bachelors degree
- Experience in the pharmaceutical or healthcare industry
- Fluent in Spanish and English (written and verbal)
- Willingness to work flexible hours, as needed
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.Share this job