Customer Service Representative - Providence River Animal Hospital

Encore Vet Group

  • Providence, RI
  • Permanent
  • Full-time
  • 13 days ago
Overview:Care for pets. Support their people. Make every interaction count.At Providence River Animal Hospital, we’re not just caring for pets, we’re caring for the people who love them. That starts at our front desk, where every greeting, every phone call, and every moment of connection helps build lasting relationships. We’re looking for a Full-Time Customer Service Representative who brings warmth, efficiency, and compassion to every shift.Why you'll love us:
  • People First, Pets Always - We’re a full-service hospital offering wellness care, surgery, and advanced diagnostics, but what truly defines us is our close-knit, supportive team and strong client bonds.
  • Purpose and Positivity - We work hard, laugh often, and genuinely enjoy what we do. You’ll feel valued, heard, and appreciated every day.
  • Your Role Matters - From scheduling appointments to comforting nervous clients, you'll be a key part of each family’s care experience.
What you'll be doing:
  • Welcoming clients in person and by phone with empathy, professionalism, and kindness
Managing appointments, patient check-ins, and check-outs efficientlyKeeping records accurate and up to date in our digital systems (Cornerstone experience is a plus)Coordinating communications between clients and the veterinary teamHandling payments, scheduling, and follow-up reminders with clarity and careContributing to a clean, organized front desk and lobby environmentHelping clients feel supported during routine visits and tough moments alikeYou are:
  • Experienced in veterinary customer service, with 1–2 years of CSR experience preferred
  • A natural people person who connects easily with clients and teammates
Organized, detail-oriented, and great at multitasking in a busy environmentTech-savvy and comfortable navigating veterinary practice software and chartsCompassionate and composed, even when conversations are challengingThe Benefits + Perks:
  • Competitive pay, based on experience
  • Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
  • Generous CE allowance + paid CE time
  • Uniform allowance
  • Pet care discounts for your personal pets
  • PTO, floating holidays, parental leave, and military leave.
  • A robust Employee Assistance Program (from finances to wellness and everything in between)
  • Access to Encore Vet Group’s library of training, CE, and career development resources
  • A 401(k) with up to 5% company match
Ready to grow your career and make a difference? Apply today and join the team at Providence River Animal Hospital!Check us out here: www.providenceriveranimalhospital.comProvidence River Animal Hospital is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.comEncore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Veterinary practice success doesn’t happen without these key ingredients.Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.Pay Range: USD $18.00 - USD $21.00 /Hr.

Encore Vet Group