JOB OVERVIEW:Responsible for installation and maintenance of all desktop equipment including peripherals. Assists with networking and user access to email and folders through MS Active Directory. Troubleshoots desktop hardware and software to include network issues. Coordinates heavily with Network Engineer. Assists users with technology-related questions and problems.WORK ENVIRONMENT:All JABA locations, to include Albemarle, Louisa, Greene, Fluvanna, NelsonEXPECTED HOURS OF WORK: This is a part-time position, Monday-Friday, average 20-25 hours/week. Schedule may vary. Occasional additional hours and evening/weekend work may be required as job duties demand.TRAVELArea travel to various worksites is required.ESSENTIAL JOB FUNCTIONS1. Install and troubleshoot networked and stand-alone PCs and printers2. Set up user email and folder access3. Install and troubleshoot all desktop software4. Follow established procedures for software and hardware inventory and licensing tracking5. Analyze implementation of new software to the current processes6. Document new processes and standards7. Monitor and prioritize requests in ticketing system8. Coordinate upgrades of desktop equipment and software9. Proactively inform manager of relevant IT concerns.ADDITIONAL JOB FUNCTIONS1. Analyze desktop hardware and software processes for efficiency and needs2. Continued analysis of desktop standards for current appropriateness3. Analysis of implementation of new software to the current processes4. Follow, support, and enforce all internal control processes and procedures5. Provide excellent customer service by answering employees' questions, responding to requests for information, and assisting employees with understanding IT procedures.