Senior IT Support Technician
Mitsubishi Electric Power Products
- Warrendale, PA
- Permanent
- Full-time
- Provide analysis, diagnosis, and resolution of problems with workstation hardware, software, networked peripheral devices, and networked hardware and software products.
- Collaborate with other members of the end user support team to resolve problems in a timely manner.
- Assist with software and hardware upgrades and new implementations.
- Develop and provide user training as required.
- Maintain and administer the corporate cellphone account providing phone upgrades and service plan changes.
- Support, maintain, and troubleshoot software management systems.
- Support, maintain, and troubleshoot all multimedia related devices such as projectors, video screens, video conferencing equipment, and intelligent whiteboards.
- Support, maintain, upgrade, and troubleshoot all corporate CAD software packages.
- Use the corporate helpdesk system to document and track all problems, resolutions, and end user computing assets.
- Develop and implement automated technology solutions using available scripting tools.
- Act as mentor for other support technicians.
- Associate's degree in a computer related field with 4 years' experience as a computer/network technician, or equivalent education and experience.
- Advanced knowledge of PC repair, configuration, networking, MS Windows, MS Office, SCCM or similar platform and other current Company operating system platforms and applications.
- Intermediate knowledge of network concepts including TCP/IP, Windows Networking, and Windows Security.
- Advanced knowledge of PowerShell and scripting.
- Advanced written and verbal communication skills.
- Ability to analyze data.
- 401(k) Program
- Medical, Dental, Vision and Life Insurance
- Vacation
- Paid Holidays
- Employer sponsored programs including Flexible Work Arrangement, Wellness, and Professional Women's ERG, HOPE (community outreach)
- Onsite Fitness Center and Café
- Employee Discounts
- Flexible Spending Accounts
- Volunteer opportunities
- Paid Parental Leave