Worker's Compensation & Safety Manager 2 Locations
- Muscatine, IA Davenport, IA
- Permanent
- Full-time
- Conduct comprehensive claim file reviews to ensure proper handling, documentation, and compliance with state-specific workers compensation laws and regulations
- Provide direct supervision and oversight of third part administrator (TPA) adjusters, to ensure consistent service delivery, prevent claim delays, and promote good communication
- Monitor and evaluate TPA performance through regular audits, reporting analysis, and service level reviews
- Review and approve TPA recommendations on complex claims, including surveillance assignments for potentially fraudulent claims Provide strategic input on high-exposure and complex claims to optimize outcomes
- Monitor litigated claims in coordination with in-house counsel and make recommendations for defense counsel assignment when external representation is needed
- Prepare executive-level reports on claims performance, trends, and program effectiveness
- Serve as primary liaison between HNI and the TPA
- Communicate regularly with the Senior Injury Management Specialist, Member Community Relations (MCR), and Safety teams to provide claim status updates and gather necessary information
- Coordinate information flow to ensure all parties have timely access to relevant claim developments
- Support locations that lack a Senior Injury Management Specialist with claim-related questions and procedural guidance
- Manage day-to-day relationships with TPAs, defense counsel, medical providers, and other vendors to ensure claim resolution
- Monitor key performance indicators including average claim cost, claim duration, frequency rates, and reserve adequacy
- Analyze claims trends and cost drivers to identify opportunities for improvement
- Ensure compliance with workers' compensation laws and regulations across multiple states, with particular focus on Iowa, Indiana, Kentucky, and Minnesota
- Maintain current knowledge of changing WC and occupational safety laws and regulations across operating jurisdictions
- Support audit activities and regulatory inquiries as needed
- Administer and maintain the organization's Safety and Sustainability Management System ensuring document control and communication of HNI's standards or changes to the standards
- Manage safety-related document control processes, ensuring timely review, approval, and distribution of standards, procedures, templates, and other related documents
- Manage and respond to questions and change requests on standards or system documents
- Oversee safety software platforms, including configuration, troubleshooting, user support, and coordination with IT or vendors for upgrades and enhancements
- Support data tracking and dashboards for leading and lagging indicators, identify trends, and recommend improvements
- Collaborate with Risk Management and Safety on injury prevention programs, safety performance monitoring, and best practices
- Participate in renewal processes and insurance program evaluations
- Provide claims expertise to support business decision-making
- Assist safety improvement initiatives and the digital transformation of safety documentation and workflows
- Support injury prevention activities and safety compliance goals
- 5+ years of workers' compensation claims experience with exposure to multi-state operations
- Experience and knowledge of safety management systems including OSHA VPP and ISO 45001
- Strong understanding of workers' compensation laws, safety compliance regulations, and best practices
- Experience managing Third Party Administrator relationships and supervising external adjusters
- Knowledge of claims investigation techniques, medical management, and litigation processes
- Experience with Safety Management Systems, EHS software administration, or enterprise-level document control systems preferred
- Manufacturing or industrial operations experience preferred
- Bachelor's degree required (Risk Management, Safety, or related field preferred)
- Excellent analytical and problem-solving skills
- Strong written and verbal communication abilities with diverse stakeholders
- Proficiency in Microsoft Office Suite, claims management systems, and safety/EHS software
- Detail-oriented with strong organizational and time management skills
- High level of integrity and confidentiality
- Strong business acumen, cost-consciousness, and safety awareness
- Collaborative approach with internal teams and external vendors
- Adaptability to changing regulations and business needs
- Customer service orientation with both internal and external stakeholders