Patient Financial Access Specialist - ED
Yale New Haven Health
- New Haven, CT
- Permanent
- Full-time
Responsibilities
- 1. Interviewing/Demographic Information: Obtains and accurately records all patient demographic fields within the patient's Electronic Medical Record (EMR) for both clinical and financial use. Adheres to the Patient Identity/Red Flag procedures when preforming the arrival and interview processes. For additional patient identity security measures, obtains a digital photo image for the patient's EMR and provides the patient with information or an activation code to the MyChart application.
- 1.1 During the arrival process, properly identifies patients in a timely and accurate manner while adhering to Patient Identity/Red Flag rules to ensure patient safety. Prints patient identification label and places ID band on all patients to assure proper patient identification.
- 2. Insurance and Billing requirements: Ensures accurate billing information is obtained and verified at the point of service. Initiates financial documentation for all 'true' self-pay accounts. Presents and obtains signatures for applicable financial documents as it relates to the visit. Collects co-payments and/or deductibles due, along with providing explanation of benefits.
- 2.1 Demonstrates a solid understanding of the various third party payers, and accurately completes insurance entry in order to satisfy billing requirements.
- 3. ED Registration Functions: To manage the ED Track Board as it relates to prioritizing the patient flow for the registration process within the Emergency Department setting. For emergency preparedness must be proficient in downtime and incident planning. Must share in the equal percentage of registrations, along with the ability to work the various designed registration work queues.
- 3.1 Demonstrates a thorough understanding of the ED Track Board in order to manage patient flow through the Emergency Department. Consistently manages the registration columns and the various tabs to maintain an accurate and real-time work list reflecting the registration status.
- 4. Admitting Functions: In accordance with the established admitting procedures, proficiently process the various types of In-patient bookings (direct admits, maternity, etc.). Provides directions for scheduled appointments at each access points. Escorts patients (walking or wheelchair) to treatment areas when applicable. Maintains the visitor volume and accurately produces visitation passes, while adhering to visitor pass restrictions protocol.
- 4.1 For directional purposes, displays detailed knowledge of the overall department locations within the hospital.
- 5. Resource Management/Supports Organizational and Departmental goals: To meet the goals of the organization and department, provides excellent customer service to the patient and their families.
- 5.1 Maintains all required system and web application login codes to ensure they are active for utilization at all times.
- 6. Customer Service: Follows Customer Service guidelines in accordance with YNHH department protocol.
- 6.1 Ensures smooth functioning of all processes in order to guarantee a positive patient experience by acknowledging and receiving patients, physicians and visitors to the department following the YNHHS Standard of Professional Behaviors.
- 7. Additional Functions: Ability to multitask and exhibit proficiency with non-traditional registration assignments within the emergency department setting.
- 7.1 Exhibits proficiency in the processing of Cath Lab arrivals.