Student Financial Services Associate & A/R Billing Specialist

• Provide customer service for all visitors to the Student Financial Services Office. Greet students, families and other guests, answer telephone calls, emails, and live chat, referring questions to other staff members as appropriate.
• Respond to general financial aid and financing questions. Provide basic assistance with forms completion, scholarship searches, financing options.
• Schedule in-person and telephone appointments as necessary.
• Provide support to the Director of Student Accounts & Bursar in all aspects of student account transactions; billing; bill payment; statements; posting of financial aid; cash payments; credit cards and the like.
• Manage third party billing for graduate and online undergraduate populations.
• Perform billing, refund, and statement functions for graduate populations.
• Work with accounting to reconcile account variances related to graduate billing.
• Student account research and analysis as needed
• Provide guidance to students who have been placed in collections.
• Accept cash/check/credit card transactions to settle student account balances.
• Collaborate with other departments on campus as needed to assist with financial clearance issues.
• Complete graduate and diploma clearance.

• High school diploma is required.
• Previous relevant experience in financial aid, student accounts, accounts receivable, or bursar office is essential.
• Proven customer service skills and demonstrated written and verbal communication skills.
• Highly proficient in Microsoft 365, specifically Word, Excel and Outlook.
• Adaptability to learn new processes, software, and systems.
• Prior experience in a high-volume office environment and with billing/accounts receivable are preferred.
• Ability to work occasional weekends during the year is required.

• Paid Time Off (PTO): Enjoy 160 hours (4 weeks) of Paid Time Off, along with additional paid sick time for your well-being.
• Paid Holidays: Benefit from 20 paid holidays, including a 10-day winter break with full pay.
• Health and Wellness: Access medical, dental, and vision coverage for you and your family, ensuring comprehensive health care.
• Life Insurance: Secure the future for yourself and your family with employer-paid Life Insurance coverage ranging from 1.5x to 3.0x your salary, depending on your role.
• Disability Coverage: We cover both short-term and long-term disability, providing financial protection in unforeseen circumstances.
• Retirement Planning: Contribute to your retirement with our 403(b) plan, with immediate 100% vesting. Franklin Pierce University also makes contributions to support your long-term financial goals upon one year of employment or if qualified with prior higher education employment.
• Educational Benefits: Invest in your growth and development with our tuition benefits, allowing you and your qualifying family members to pursue undergraduate and graduate programs.
• Additional Perks: Enjoy various perks, including pet insurance, accident insurance, critical illness coverage, free gym access, meal discount, and more!

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Franklin Pierce University