Clinical - Chief Quality Officer

Hebrew SeniorLife

  • Roslindale, MA
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily

The Chief Quality Officer (CQO) is responsible for the planning, design, and administration of an organization-wide performance improvement initiative; provides leadership and direction in the organization for all quality and outcomes measurement functions; and departmental performance improvement activities including risk management, patient safety, and clinical compliance with all regulatory rules and regulations. This position is has overall accountability for quality, risk management, and patient and resident safety program at Hebrew SeniorLife (HSL) licensed entities including however not limited to: Hebrew Rehabilitation Center’s 675 bed long-term chronic care hospital located in Roslindale and Dedham, skilled nursing beds located in Roslindale, Dedham and canton, outpatient clinics, home care, hospice, adult day health, assisted living. The CQO has direct management and oversight responsibilities for Infection Control and Process Improvement,

In addition, this position must demonstrate a strong commitment to the mission, organizational goals and beliefs of Hebrew SeniorLife, and recognize patients’ and residents’ dignity and choice in aspects of daily life. This position must work with the teams to meet all needs of the patients and residents in the organization by actively participating in activities, and the social environment. Strive to make every encounter a positive and meaningful experience and opportunity while providing interventions to enhance the safe and efficient quality of care.

  • Strong knowledge of regulatory and risk management standards across service lines
  • Demonstrated data collection and analysis skills, and monitoring key performance indicators for effectiveness
  • Strong understanding of process and performance improvement techniques
  • Demonstrated ability to educate about quality improvement to all levels of staff
  • Ability to work with multi-disciplinary teams and create goals and action plans to foster a culture of accountability
  • Communicate with staff, visitors, residents/patients and families in a manner that conveys respect, caring and sensitivity
  • Designs, implements, evaluate and modify the organization’s performance improvement strategy consistent with the mission, vision, values, and related strategic plans
  • Collaborates with leadership in establishing priorities for performance improvement activities in both operational systems and clinical care delivery
  • Coordinates process improvement with Operations Leaders
  • Directs and facilitates effective integration of the quality functions with infection control, security, safety and regulatory affairs, and other areas as appropriate in the daily operations of throughout organization
  • Serves as an internal consultant on quality, medical-legal, regulatory affairs, ethical and other related issues to the department directors and managers, administration and medical staff as appropriate
  • Directs the coordination of the DPH survey process and of accreditation as applicable. Monitors compliance with regulatory standards and leads complaint investigations
  • Serves as staff lead for the Quality Council of the Board. Collaborates with the chairperson to provide agenda items and meeting materials
  • Establishes systems to support the analysis of clinical, financial, and satisfaction outcomes
  • Coordinates all the reporting and distribution of metrics for organizational goals
  • Fosters a collaborative environment within HSL and where appropriate other hospitals, agencies, and organizations and regulatory bodies (e.g., Department of Public Health)
  • Seeks opportunity for inter-departmental goal sharing and metric development to highlight continuum of care
  • Responds to changing market directions through insights on current and future metric analysis opportunities
  • Acts as resource on key market quality data points necessary to meet stakeholder expectations
  • Creates and promotes an environment for innovation, creativity, and empowerment
  • Promotes a positive attitude and supports changes necessary for the accomplishment of the department, inter-departmental goals. Promotes a resident/patient-centered culture change program
  • Manages and provides direction and encourages collaboration with all Quality and Infection Control direct reports in the development of individual performance goals and monitors progress toward established goals
  • Supports Department of Medicine Quality Initiatives including but not limited to peer review processes and ACO activities
  • Participates as an active member of HSL committees when needed
  • Maintains current, comprehensive knowledge in all areas of responsibility by participating in professional organizations, attending workshops, seminars and conferences, self-study and professional reading and research
  • Adhere to established departmental policies, procedures and objectives
  • Exemplify professionalism and exhibit values, which contribute to the achievement of the mission of HSL.
  • The above points cover the most significant responsibilities of the position. It does not, however exclude other duties which would be in conformity with the level of the position. Completes special projects as assigned.

Must be licensed or eligible for licensure in the state of Massachusetts as a BSN/MSN RN or NP, MSPAS, MD/DO. Certified Professional in Healthcare Quality (CPHQ) preferred.

10 years of experience in health care environment * A minimum of 5 years in a leadership or supervisory position
  • Must be skilled in change management and clinical team development around issues related to quality
  • Must be professional, proactive, collaborative, conscientious, and results-oriented individual. Must have an optimistic and positive demeanor, excellent oral and written communication skills, good intuition and able to adapt to changing priorities, and display good, sound judgment with a sense of humor
  • Superb organizational skills. Must have solid analytical skills. Must be creative and proactive yet disciplined, discriminating, and able to streamline work volume in order to maintain bottom line efforts in midst of multi-tasking and daily re-prioritizing. Must have ability to innovate, think strategically and conceptually, managing multiple projects simultaneously and handle difficult situations
  • Must be motivated to learn and flexible to change
  • Computer literacy required; experience with databases, Windows, Word, Excel, and PowerPoint
Hebrew SeniorLife is an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veterans status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.

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