Operations Coordinator Nurse Neurosurgery Full Time Days

Northwestern Medicine

  • Chicago, IL
  • Permanent
  • Full-time
  • 10 days ago
Important Update: At Northwestern Medicine safety is always a top priority. In response to the COVID-19 pandemic, Northwestern Medicine has moved to a more virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. . X
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  • Nursing, Chicago, Illinois, United States
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Operations Coordinator Nurse Neurosurgery Full Time Days Location Chicago, Illinois Business Unit Northwestern Medical Group Job REQID 176507 Job Function Nursing Coordinator Shift Day Job (1st) Type of Employment Full-TimeThe salary range for this position is $38.50 - $61.60 (Hourly Rate)Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section located at jobs.nm.org/benefits to learn more.Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.From discovery to delivery, come help us shape the future of medicine.Benefits:
  • $10,000 Tuition Reimbursement per year ($5,700 part-time)
  • $10,000 Student Loan Repayment ($5,000 part-time)
  • $1,000 Professional Development per year ($500 part-time)
  • $250 Wellbeing Fund per year ($125 for part-time)
  • Matching 401(k)
  • Excellent medical, dental and vision coverage
  • Life insurance
  • Annual Employee Salary Increase and Incentive Bonus
  • Paid time off and Holiday pay
DescriptionThe Operations Coordinator Nurse reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.Under the clinical direction of the Medical Director and the administrative direction of the Practice Manager, the Operations Coordinator, Nurse participates in the planning, leading, and organizing of activities relating to quality patient care in the practice. S/he supervises and personally provides nursing care in the practice.The Operations Coordinator Nurse will be responsible for supervising the daily operations of practice site(s), supervising clinical and administrative support personnel, coordinating provider schedules, manage practice collections, ensure service excellence and perform service recovery as necessary.Position manages workload distribution and prioritization of tasks. Responsible for front-line communication with staff to receive and provide feedback regarding quality and productivity. Position may perform staff work in assigned areas of responsibility when not conducting coordinator function.Responsibilities:
  • Supervise and direct the office's front-line clinical and clerical staff.
  • Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
  • Oversee and direct day to day office operations within budget guidelines.
  • Assist with managing providers' schedules with templates and optimize patient care hours to enhance productivity.
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
  • Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
  • Ensure that service excellence is delivered and perform service recovery whenever necessary.
  • Manage office and medical surgical supplies within budget
  • Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
  • Conduct office staff meetings on a regular basis.
  • Attend and actively participate in manager/supervisor meetings.
  • Ensure that patient dignity and confidentiality are maintained at all times.
Additional Functions
  • Review and approve automated time reports for accuracy.
  • Develop tools to support staff and enhance efficiency.
  • Provide input into staff performance reviews. May participate with manager in conducting staff performance reviews. Provide one to one coaching and mentoring.
  • Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc)
  • Monitor daily transaction activity to ensure compliance with procedures.
  • Resolve complex or critical situations involving patients, staff and customers: consults with manager for guidance as needed (e.g., complaints, discipline, etc.).
  • Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost-savings, and operational efficiencies.
  • Develop and implement policies and procedures as needed to support the practice.
  • Complete other duties as assigned.
AA/EOEQualificationsRequired:
  • Bachelors degree or equivalent work experience
  • Minimum of three years work experience in a medical or related business
  • Comprehension of insurance plans including HMO,PPO, POS, commercial, Medicare, Medicaid
  • Solid understanding of patient flow in a medical office
  • Leadership experience
  • Working knowledge of medical software, Word and Excel
  • Experience managing daily cash activity and reconciling income reports with daily payments.
  • Current license as a Registered Professional Nurse or eligible in the State of Illinois.
  • CPR
Preferred:
  • Bachelors degree.
  • Knowledge of coding.
  • Supervisory experience.
Equal OpportunityNorthwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.BenefitsWe offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our section to learn more.Share This JobFeatured JobsRecently Viewed JobsYou do not have any recently viewed jobsNursing OpportunitiesBenefitsInformation Services CareersNorthwestern Medicine is an equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.Contact us if you need any further information about NM Nursing Careers at .We are committed to providing reasonable accommodations to qualified individuals with disabilities. To request a reasonable accommodation at any step in our application or interviewing process, please email and a Human Resources representative will connect with you to discuss next steps.© 2025 by Northwestern Medicine® and Northwestern Memorial HealthCare.Northwestern Medicine® is a trademark of Northwestern Memorial HealthCare, used by Northwestern University.

Northwestern Medicine