Director of Mail Center Operations
- Bolingbrook, IL
- $116,500-186,500 per year
- Permanent
- Full-time
tasks and attainment of departmental goals. The successful candidate will ensure efficient functional
management of operations, and maintain a high level of customer satisfaction through focus on
quality.Responsibilities:
- Manage P&L activity for site, and align business solutions to support Company platform budgeted expectations.
- Manage the planning, execution, communications and maintenance of a Large Mail Center
- Manage relationships with 3rd party Strategic Partners.
- Estimate time frames, quality, and quantity of resources required to successfully implement and carry out business enterprises.
- Coordinate and manage general business activities for the purpose of generating revenue and reducing costs.
- Handle personnel activities of staff (i.e., hire, train, reward, motivate, discipline, terminate, performance reviews, and pay discussions).
- Serve as an escalation point for issues beyond team authority.
- Resolve conflicts involving scheduling, resources, or technical issues.
- Responsible for budgeting of department's personnel, capital, and/or operations expenses.
- Manage multiple operations teams across both client-owned and RRD-owned sites and regions
- Prepare annual forecasts and operational budgets - expenses, revenue, capital requirements, etc.
- Manage operating expenses across multiple teams, according to budgets and margins.
- Serve as the senior leadership escalation point for issues beyond local team management authority.
- Serve as the leadership escalation point for clients.
- Manage, develop, reward, and discipline operations leaders across all teams of responsibility.
- Drive continuous improvement, quality management, and efficiency programs across all locations/teams.
- Serve as the primary point of contact for facility, security and IT needs for RRD employees both on site and in RRD facilities.
- In partnership with Sales and Account Management, work to enhance Product strategy and identify areas of organic growth opportunities.
- Other duties as assigned
- Experience in Lettershop Mail Production and USPS Postal Acumen
- Ability to lead a large and grow complex organization within a high-speed environment
- Must be able to handle stressful situations involving internal and external stakeholders, and successfully guide the team to positive outcomes
- Must be able to collaborate with all internal parties
- Excellent communication ability
- Able to juggle multiple priorities, and able to prioritize needs, clearly communicating these priorities
- Ability to negotiate both with internal and external parties
- Excellent proficiency with Excel, and PowerPoint for reporting
- Possess excellent interpersonal, presentation, and written communication skills
- Bachelor's degree in area relatable to the job function
- 8+ years of relevant work experience acting as a Director or similar capacity in a large organization
- Sitting, standing, walking, twisting, bending - Frequent
- Ability to Push/Pull 5-25lbs - Occasional
- 10% - Possible travel to R.R. Donnelley Corporate and other facilities (domestic and overseas). The frequency for travel percentage is subject to change depending on business needs.