Guest Experience Manager

Massage Heights

  • Atlanta, GA
  • $17.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Wellness resources
Do you have a passion for providing outstanding hospitality? Do you enjoy making an impact on lives around you? Do you want to be apart of a community that fosters growth and learning? Can you work well and thrive in a team environment? Are you strong and motivated in sales? f yes, we want to get to know you! We are Massage Heights Brookhaven looking for a Rockstar to join our Front Desk Team!**We offer competitive compensation with $1/hourly increases every 6 months with exceptional performance & attendance****Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week.**Job Summary
We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.Responsibilities:
  • Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment
  • Greet Guests and Members with warm, welcoming, and positive energy
  • Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation
  • Build rapport with Guest and Members
  • Present/sell membership programs to new Guests and nonmembers
  • Retain Members by providing an excellent Guest experience
  • Achieve individual and Retreat goals
Requirements:
  • Must have reliable transportation to commute between both of our locations
  • Must have outstanding customer service and problem-solving skills
  • Must have a positive attitude and mature temperament
  • Must have friendly and professional phone etiquette
  • Must have the ability to objectively receive feedback and integrate it into your work
  • Must have hospitality experience
  • Must have the flexibility to work a non-traditional schedule
  • Ability to multitask and work in a fast-paced environment
Benefits:
  • Be part of a team that encourages growth, has fun and builds relationships
  • Free Monthly Massages and Facials
  • Paid Time Off
  • Medical Benefits available – Medical, Dental, Vision
  • 401k with up to 4% matching
  • Employee Assistance Program – Massage Heights Family Fund

Massage Heights