Job Description:Job Summary: As a Hospital Concierge, your role is pivotal in creating a warm and welcoming atmosphere within the hospital environment, offering support, assistance, and an unwavering commitment to customer service excellence. Your hospitable and "yes" man attitude, coupled with a proactive and empathetic approach, will contribute significantly to patients, visitors, and hospital staff experiencing comfort and care during their time of need.RequirementsResponsibilities:Patient-Centered Care:Greet patients, visitors and staff with a cheerful and welcoming demeanorEngage with patients to understand their needs and preferencesOffer emotional support and companionship to patients in distressHospitality ServicesAccommodate to a wide range of requests, from emptying trash bins to fetching supplies for nurses or assisting with patient transfers.Ensure that patient rooms and common areas are cleaned, organized and comfortable as requestedAssist patients and their families with non-medical needs such as finding amenities, arranging transportation, filling up water, bringing blankets, or assisting the guests in any capacity requestedResourcefulness and Pro-activityAnticipate the needs of patients and hospital staff, striving to address them before they are even requested.Collaborate closely with nurses and other healthcare professionals to provide seamless support.FlexibilityBe prepared to handle tasks ranging from the routine to the unpleasant with a positive attitude.Adapt to the ever-changing demands of the hospital environment.CommunicationMaintain clear and open communication with patients, families, and hospital personnel.Document and communicate patient requests and concerns to appropriate staff members.Commitment to PositivityMaintain a happy and outgoing personality, creating a positive atmosphere in the hospital.Uphold a "yes" attitude, ensuring that patient requests are met promptly and with a smile.QualificationsPrevious experience in customer service, hospitality, or a related field is highly advantageous.Exceptional interpersonal and communication skills.Empathetic and patient-centric mindsetProactive problem-solving abilitiesAbility to handle physical demanding tasks and walk 10,000-20,000 steps dailyStrong organizational skills and attention to detailsPositive, outgoing and personable personalityAbility to remain calm and composted in high-pressure situationsWorking ConditionsPhysical stamina is necessary to perform tasks that may involve lifting, walking, and standing for extended periods.The role may require standing for extended periods and assisting patients with mobility.Willingness to go above and beyond to meet patient and guest needs
