Record Support Specialist
Unum
- Chattanooga, TN
- $35,000-54,000 per year
- Permanent
- Full-time
The Records Support Specialist position is responsible for obtaining information needed to adjudicate claims and leaves as well as provide other levels of support services to the claims/leave specialist. The incumbent will demonstrate a proven ability to produce high quality results in a fast-paced environment, while providing excellent customer service to internal and external customers.Principal Duties and Responsibilities
- This role has responsibilities for clients within Total Leave
- Process medical records requests and fees associated with such requests
- Make outbound telephone calls to follow-up on missing information from insurance companies, employers, claimants, and others as needed.
- Make outbound telephone calls to follow-up on missing medical information from providers
- Make outbound telephone calls to follow-up on missing Physician contact information from consumer if necessary
- Update contacts within Fineos
- Complete letters, e-mails and faxes requested by the TL Specialist/BS
- Handle check/financial inquiries
- Order closed files, policies, and contracts
- General office duties including but not limited to: data entry, faxing, photocopying, and printing
- Provide leadership with feedback on departmental areas of improvement
- Separate authorizations and other pertinent documents as needed
- Support a positive team environment
- Promote positive customer service for Total Leave clients through prompt, accurate and courteous responses to customer needs
- Develop and maintain partnerships and open communications with peers and managers
- Take accountability for individual metrics based on departmental goals
- Proficient in handling Total Leave product guidelines and adhering to policyholder requirements per Special Handling
- May perform other duties as assigned
- High school education or equivalent
- Knowledge of Unum products, processes, and workflow
- Ability to work individually while working towards a team goal
- Strong commitment to goals and is results oriented
- Ability to organize, prioritize, and multi-task, with demonstrated ability to work in a fast-paced environment handling a large volume of work with a high degree of accuracy
- Demonstrates initiative and is proactive
- Strong written and verbal communication
- Demonstrate flexibility in adjusting work schedule to meet business needs
- Knowledge of Microsoft Office Suite and strong PC skills preferred
- Demonstrated technical knowledge
- Experience with coding and working capability of systems, including but not limited to: Fineos, Special Handling, Account Processing Tool, Correspondence tool, Adobe E-sign, Microsoft Office, PACE, CME, Agreement, Magic, CAPS, Customax, Pallm, BEST, IRIMS