Wits Solutions Inc. (WITS) is a SBA certified 8(a) company with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers. At WITS, we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.EDUCATION/CERTIFICATIONS MANDATORYIn depth knowledge of service desk best practicesWORK EXPERIENCE MANDATORYA minimum of three (3) years of experience servise desk Quality Control LeadWORK EXPERIENCE NICE TO HAVEDHS/ CBPROLES AND RESPONSIBILITIESLeading a team of servise desk Quality Control, In depth knowledge of service desk best practices