HVAC Counter Sales Representative

• Ascertain customers' needs/determine parts/equipment solutions.
• Ascertain customers' needs/determine filtration.
• Responsible to manage leads and opportunities from existing, and/or new customer base.
• Participate with team members to properly identify customers' needs, estimate, design and accurately quote projects.
• Conducts sales of HVAC parts, equipment, and supplies over the phone and over the counter.
• Orders required parts.
• Provides technical support to customers.
• Answer's customer calls and identifies parts.
• Coordinate's product promotions.
• Loads and unloads shipment of parts, supplies, and equipment.
• Receives and processes customer orders.
• Responds to customer's inquiries, questions, or complaints regarding products or services.
• Responsible for warranty administration on all parts.
• Records changes in inventory status by completing paperwork and updating data base, as necessary.
• Maintains supplies inventory by recording quantities used and determining supplies needed.
• Responds to literature requests from customers.
• Possesses knowledge of the Trane product line to be able to demonstrate and discuss with customers.
• Flexibility to work overtime/weekends, as required.

• Microsoft Word and Excel required.
• Strong organizational skills.
• Excellent oral and written communication skills.
• HVAC experience desired.
• English/Spanish bilingual is a plus.
• Must be able to lift up to 50 pounds.
• Comfortable with heights and can confidently work at elevations up to 30 ft.

• One-year certificate from College or Technical School is a plus.
• 3-5 years of customer service or equivalent experience preferred.

Hunton Group