Patient Relations Specialist
Eyecare Partners
- Dayton, OH
- Permanent
- Full-time
- Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
- Appropriately schedule patient appointments in NextGen based on physician preferences.
- Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
- Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
- Coordinates work efforts with other team members to achieve an efficient work flow within the office.
- Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
- Perform other office duties as assigned by manager.
- Minimum of High School Diploma or GED
- Minimum of 1-3 years related experience in a call center or as a receptionist.
- Health care experience preferred.
- Prior experience with NextGen software or other EMR is preferred.
- Be helpful and courteous and display strong communication and interpersonal skills.
- Must be a well-organized team-player with great attention to detail.
- Motivated and dependable with a patient friendly personality.
- Demonstrates superior computer skills.
- Full Benefits Package - Medical, Vision, Dental and Life Insurance
- 401k + Employer Matching
- Paid Time Off and Paid Holidays
- Paid Maternity Leave
- Optical Education Reimbursement
- Competitive Base Pay