Lead Consultant (Remote)
Veeva Systems
- Boston, MA
- Permanent
- Full-time
- Lead IT Operations at our customers for Veeva's R&D SaaS solutions
- Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties
- Oversee customer release management programs including resource planning, release tracking, and forecasting
- Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer
- 5+ years of experience in IT Project Management, Support, Consulting or Product Management
- Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor
- Proven ability to work both independently and in teams in a dynamic, fast-moving environment
- Good understanding of SaaS and GxP principles
- Ability to quickly understand business requirements and design creative solutions
- Excellent verbal and written communication skills
- Bachelor's degree or equivalent relevant experience
- Experience in the Lifesciences Quality, Clinical, Regulatory, or Drug Safety spaces
- Experience with Data or Content Management applications
- Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto
- PMP / Scrum Master certification
- Flexible PTO
- Allocations for continuous learning & development
- Health & wellness programs