Systems Administrator II
Ntiva
- Lombard, IL
- $60,000-75,000 per year
- Permanent
- Full-time
As the Systems Administrator II, you will provide onsite technical support to clients. You will be responsible for implementing, maintaining, and improving client’s network infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.Location and Work Expectations
- This exciting opportunity involves working on-site with various clients throughout the Central Chicago area, providing an immersive and dynamic work experience. Join us as we embark on a journey that takes you to different client sites every day, offering you the chance to explore new locations, build diverse professional relationships, and make a significant impact in the industry
- This is a hybrid role, with approximately 80% on-site work at client locations and 20% remote work from home
- Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location. (We reimburse mileage, parking and tolls, you will also be eligible for our cell phone reimbursement program)
- This role also includes participation in a rotating on-call schedule
- Attend scheduled client appointments daily to provide end user support and to maintain, upgrade and manage client infrastructures.
- Responsible for Maintaining & Troubleshooting Local and Cloud Infrastructure
- Maximize Monitoring Platform (CW-Automate) in monitoring endpoints
- Complete recurring Preventative Maintenance Checklist (Evaluate networks to ensure networking devices and servers are up to date. Schedule downtime with clients on major upgrades.)
- Ensure Network Infrastructure is secured, up to date, organized and documented.
- Validate & Test Backup Solutions (File, Image, & Disaster Recovery)
- Work with Operation teams in maintaining company technology standards
- Work alongside with the Solutions Architect Team in assisting with Analyzing, Designing, & Deploying New Technology
- Provide excellent Customer Service & Support to End Users with IT Requests either onsite or remote (Installing, upgrading, & monitoring computer hardware & software). Work closely with the client POCs to resolve user's issues, set clear expectations, keep all communication clear, and prioritize workloads.
- Responsible for keeping Documentation up to date
- Work alongside with Account Management Team in delivering a great client experience in a timely fashion. Create new opportunities, cascade issues, report incidents.
- Work closely with the Dispatch team in meeting client’s schedule expectations.
- 3+ years of experience in a related role
- General MSP industry knowledge
- Apple Experience in a Corporate Environment
- Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, PC
- Ability to administer & audit Office 365 end-user administrations
- Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS
- Service and troubleshoot end user issues (computer hardware, OS, software related)
- Superior people skills
- Ability to communicate and cooperate with various departments in order to obtain information needed
- Ability to work under pressure, while maintaining a tactful and professional demeanor
- Intermediate to advanced level of Microsoft Platforms
- Strong problem-solving capabilities
- Must have a valid driver's license and insured vehicle
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures
- Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
- Must be able to lift up to 50 pounds frequently
- Must be able to lift up to 75 pounds rarely
- Must be able to perform frequent bending, kneeling, squatting, and turning.
- Must be able to perform occasional reaching over shoulder height, waist level and from floor.
- Must be able to work in a fast-paced environment.
- Must be able to work in an unsupervised environment.
- Must be able to drive/sit for extended periods of time.
- Two-wheel dolly
- Basic Tools (screwdrivers, vacuums, etc.)
- Mobile phones
- Laptops/Desktop computers
- Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Employee Assistance Program
- Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
- Education Reimbursement Program
- Generous Employee Referral Program - cash bonus for successful referrals!
- Dynamic Recognition and Rewards
- Clear Promotion and Advancement Tracks
- Work with Industry-Leading Talent
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 9/12/25.