Service Line Specialist
Cognizant
- Virginia Beach, VA
- $115,000-170,000 per year
- Permanent
- Full-time
- Oversee the development and implementation of service line strategies to boost sales and improve customer service.
- Collaborate with cross-functional teams to identify market trends and develop marketing campaigns that align with our business goals.
- Analyze customer feedback and sales data to identify areas for improvement and implement necessary changes to service offerings.
- Develop and maintain strong relationships with key clients to ensure their needs are met and to identify new business opportunities.
- Provide expert advice and support to the sales team helping them to understand service features and benefits.
- Stay abreast of industry developments and competitor activities to ensure our services remain competitive.
- Lead the creation of promotional materials and sales aids for the service line.
- Conduct regular training sessions for the sales and service teams to improve their product knowledge and customer service skills.
- Monitor and manage the service line budget to ensure financial targets are met.
- Implement quality control measures to maintain high standards of service delivery.
- Must have a proven track record in Sales Service and Marketing with at least 12 years of experience.
- Strong analytical skills to interpret market data and sales trends.
- Excellent communication and interpersonal skills to effectively collaborate with teams and clients.
- Ability to lead projects and initiatives that drive service improvement and sales growth.
- Knowledge of current marketing strategies and tools to enhance service visibility and appeal.
- Creative problem-solving skills to address customer needs and service challenges.
- Commitment to staying informed about industry changes and leveraging new technologies for service enhancement.
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan