Kforce has a client in Acton, MA that is seeking an IT Service Delivery Specialist to support daily IT operations as part of a North America-based team. This hands-on role provides Tier 1 and 2 technical support to both local and remote users across corporate, manufacturing, R&D, and field environments. Key Responsibilities:
Provide technical support for PCs, Macs, mobile devices, and enterprise applications
Troubleshoot hardware, software, network, and telecom issues
Manage service requests via ServiceNow and maintain documentation
Support secure endpoint technologies and IAM solutions
Ensure compliance with HIPAA, SOX, and other regulatory standards
Collaborate with IT, Cybersecurity, and vendor partners to improve service delivery
Contribute to IT projects and continuous improvement initiatives
1+ years of Service Desk experience
Proficiency in Windows, macOS, mobile platforms, and endpoint management tools
Familiarity with ITIL, ServiceNow, and secure IT practices
Strong communication, organizational, and problem-solving skills
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
