Parking Supervisor
- Columbus, OH
- Permanent
- Full-time
- Act as liaison between Parking department and User group contacts, hotel partners, Public Safety Department/CPD.
- Completes an inspection of each facility and its equipment each shift and reports any variances or points of concern.
- Provides a shift log on the operating status of parking access and revenue control equipment as well as any unique occurrences/issues to the Parking Coordinator, Asst. Manager and Manager at the end of each shift.
- Supervise daily activities of Lane Ambassadors and Maintenance staff in the parking department to ensure compliance to expectations.
- Provides leadership and team building, communicates policies and operational information, and works to ensure safety.
- Develops and maintains a cooperative team-building environment. Provides a positive role model encouraging open communication and positive solution-based problem solving.
- Performs spot checks on parking transactions for all cashiers and change banks.
- Monitors employee attendance and appearance noting any violations of company policy.
- Monitors cashier revenue reconciliation noting any deficiency as per department policy.
- Handles customer issues and inquiries. Promote positive customer relations by being responsive and attentive to customer needs.
- Assists the Parking Coordinator with reviewing shift paperwork, auditing, compilation of operating management reports, reviews parking system activity reports, attending meetings, assisting in new hire interviewing and witnessing/assisting the administration of company progressive discipline policy.
- Maintains department standards regarding customer service, uniform appearance, attendance, revenue controls and accounting.
- Adhere and administer appropriate actions related to the Progressive Disciplinary Policy.
- Handles parking revenue control equipment issues and services them when they require replenishment of supplies and change revenue.
- Plans and supervises the general maintenance tasks in our facilities.
- Assist in snow removal and remediation efforts during inclement weather periods and conditions to provide a clean and safe parking experience and pedestrian travel on our footprint.
- All other duties and responsibilities as assigned by the Parking Manager, Asst. Coordinator and/or Coordinator (s).
- Knowledge: Must have proven knowledge in parking practices and procedures including cashiering duties, monetary reconciliation, parking facility maintenance, customer service, and have a clear understanding of mechanical and computerized parking access and revenue control systems.
- Must have reliable transportation and a valid driver's license with a clear driving record.
- Minimum two years of parking management/supervisory experience.
- This position requires the ability to interact with all types of people. Must be able to get along with co-workers, customers, vendors, and visitors to the facility.
- This position requires the ability to respond politely to all individuals and work well as a team player.
- Computer proficiency in Microsoft Outlook, Word, and Excel. Good organizational skills.
- A high attention to detail.
- Possess excellent verbal and written communication skills.
- Ability to drive a standard shift vehicle.
- Have an operating knowledge of Tennant brand or equivalent equipment.
- Working Conditions: The ability to work a varied schedule including nights and weekends, holidays in all elements of weather.
- Ability to perform minor physical tasks including the ability to lift up to fifty pounds.
- Frequent standing, walking, or talking; Ability to stand for extended periods while working rotating shifts; Ability to lift up to 20lbs.
- Environmental conditions include indoor and outdoor settings with exposure to noise, heat, rain, and cold.