Director of Operations BACCO

Four Seasons Hotels

  • Nashville, TN
  • Permanent
  • Full-time
  • 1 month ago
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.We’re turning up the volume in Music City with the launch of BACCO—our bold new restaurant concept—and we want you to be part of the rhythm. Blending the soul of Southern hospitality with the intuitive service of Four Seasons, we’re redefining the Nashville dining scene.”The Opportunity:We are seeking a Director of Operations BACCO, an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville!The Director of Operations - Bacco will play a pivotal leadership role in overseeing the opening and ongoing management of a new food and beverage concept. This position is ideal for a seasoned and dynamic Food & Beverage leader with a passion for delivering exceptional guest experiences and driving operational success. The Director will be responsible for strategic planning, financial success, and maintaining the highest standards of service and quality. With exceptional financial acumen, expertise in service excellence, and a keen eye for detail, the Director will ensure the achievement of revenue goals while upholding a high level of professionalism. This role offers the unique opportunity to shape the future of the concept, positioning it as a premier dining destination in the competitive Nashville market and ensuring its long-term success.ESSENTIAL FUNCTIONS:
  • Lead the opening and ongoing operations of the new food and beverage concept, ensuring optimal efficiency, strict quality control, exceptional guest service, and immediate financial success.
  • Drive profitability and revenue growth through effective financial strategies, cost optimization, cultivation of new revenue streams, and analysis of financial performance to ensure sustained success.
  • Position the concept as a market leader by developing innovative strategies, forming strategic partnerships, and collaborating with marketing and PR teams to attract and retain a loyal customer base.
  • Develop and execute strategies to consistently attract a high volume of guests, ensuring operational capacity and financial growth, while maintaining exceptional guest experiences that differentiate the brand in a competitive market.
  • Drive top-line sales performance through stellar service delivery, strategic community engagement, and exceptional guest experiences.
  • Control costs by managing controllable expenses and implementing systems that empower team members to effectively manage costs without compromising service quality.
  • Collaborate with the Executive Chef and Restaurant Chef to deliver a dynamic menu that caters to everyday dining as well as special events.
  • Partner with the Beverage Manager and Bar Assistant Manager to curate an industry-leading small-batch craft cocktail program and tequila selection.
  • Work closely with F&B Experiences and F&B Society leaders to imagine and create unique and memorable guest experiences.
  • Build and mentor a high-performing leadership team, fostering a culture of continuous improvement, operational excellence, accountability, and delivering top-tier service.
  • Ensure compliance with health, safety, and regulatory standards, maintaining operational excellence and aligning with industry best practices and corporate standards.
NON-ESSENTIAL FUNCTIONS:
  • Provide leadership support during peak times, ensuring smooth operations and maintaining service standards across all areas of the F&B team.
  • Assist with the optimization of workflows and operational processes to improve efficiency and enhance the overall guest experience.
  • Lead special initiatives or projects that support the long-term operational strategy, including staff development, training programs, and process improvements.
KNOWLEDGE AND SKILLSEducation: A hospitality degree, preferably with a focus in hotel/restaurant management or business administration, or equivalent experience is preferred but not required.Experience: 5+ years of experience in upscale, full-service restaurant management, including at least 2 years in a leadership or General Manager role.Skills and Abilities:​​
  • Proven track record in successfully opening new concepts and managing high-volume operations.
  • Strong financial acumen with experience in budgeting, cost control, and profitability analysis.
  • Ability to lead, inspire, and develop teams in a fast-paced and dynamic environment.
  • Exceptional communication and interpersonal skills with the ability to engage and build relationships with guests, employees, and stakeholders.
  • Ability to think strategically and adapt to changing market conditions and business needs.
  • Requires a working knowledge of division operations as well as core standards, policies, and standard operating procedures. Working knowledge is generally learned on-the-job.
  • Ability to operate computer equipment and other food & beverage computer systems.
  • Reading, writing and oral proficiency in the English language.
About Four Seasons Hotel & Private Residences NashvilleA soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.Service CultureCurrently operating over 125 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.What to ExpectDynamic Employee Culture where you are encouraged to be your true self!Inclusive and diverse employee engagement events all year-roundCompetitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan) as well as Vacation & Holiday PaySick Pay, Disability Coverage and Life InsuranceExclusive discount and travel programs with Four Seasons Hotels and ResortsComplementary Uniforms and uniform careComplimentary Employee MealsComprehensive learning and development programs to help you master your craft.And so much more!Visa RequirementsAuthorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.FOUR SEASONS HOTELS & RESORTSFour Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.Learn more about what it is like to work at Four Seasons, visit us:Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons Hotels