Business Analyst - Conversion
Hobbs Madison
- Dallas, TX
- Permanent
- Full-time
- Process Design and Documentation laying out new business and technical processes based on new system capabilities and functionality.
- Creating Playbooks for workstreams across the banking centers, call centers and the operational and administrative teams to ensure all process steps, dependencies and interdependencies across systems and business units for the conversion implementation.
- Design dashboards to ensure appropriate line of business support monitoring and reporting, mapping out new ways to digitize customer-facing functions and delivering high quality service through automation.
- Prepare documentation to outline line of business roles and responsibilities in mock / dress rehearsal conversion implementation activities.
- Document the bank associate conversion support plan, timeline and dependencies outlining the resources and skill sets required to provide the proper level of support.
- Excellent communication skills for business interviewing and collaborative design sessions with client teams.
- Strong Power Point, Word, Excel and Visio skills.
- Adept at creating process flow diagrams in Visio.
- Skill with Business Process assessment, current state / target state analysis and mapping
- Experience with bank related system conversions affecting branches, call centers, digital banking and operations.
- Working knowledge of Share Point, and Jira.