Technical Account Manager
Gateway Staffing & Consulting
- Chattanooga, TN
- $100,000 per year
- Permanent
- Full-time
- Identify profitable opportunities for all products and services, contributing to the growth of the new business pipeline and enhancing revenues and gross margins
- Understand the customer’s buying and decision-making processes, providing guidance to the team for navigating these processes effectively
- Present new service and product opportunities that support the customer's objectives, working in partnership with leadership and sales to close deals
- Act as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business support
- Build and lead a coalition of support within company and among customers, ensuring effective collaboration and opportunity ownership
- Communicate effectively across all levels within the company and the customer's organization, ensuring all stakeholders are informed and engaged
- Cultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operations
- Ensure customer expectations are appropriately set and met, entering opportunity information in company systems as needed
- Provide detailed reporting to company leadership regarding the business health of the customer and market insights
- Proactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of company offerings
- At least basic knowledge of IT solutions, with an understanding of relating the technology’s value to a Customer’s business needs with willingness to learn
- Ability to work independently and with a team to solve problems
- Ability to guide and motivate an account team
- Excellent verbal and written communications skills
- Ability to influence individuals to obtain maximum results
- Excellent presentation skills
- Ability to work in a fast-paced environment, managing multiple projects and tasks concurrently
- Able to work well under pressure
- Have strong organizational and time management skills
- Be results-oriented, creative and energetic
- Have a positive attitude; be self-motived, confident and tenacious
- College/University degree in a related field or experience may be considered in lieu of formal education
- Availability to travel to nearby sites as needed
- Flexible working hours sometimes required for maintenance activities
- Independently completes diverse tasks of the job and applies and enhances knowledge and skill